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For Companies At a Glance
- Tasks: Provide hands-on IT support and ensure users stay connected and productive.
- Company: Professional services company based in Truro, Cornwall.
- Benefits: Competitive salary, 25 days holiday, pension, life and medical insurance.
- Why this job: Join a dynamic team and make a real difference in IT operations.
- Qualifications: 2+ years in IT support, Windows Server, and excellent customer service skills.
- Other info: Opportunity for career growth in a supportive ITIL environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
IT Support Engineer in Truro, Cornwall. Salary: c£30,000 per year. Benefits include 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc.
Skills and Experience
- Ability to work under pressure and manage multiple projects
- 2+ years' experience in a similar helpdesk or IT environment is essential
- Windows Server experience (Active Directory, DHCP, DNS, GPOs, Print Management, AD Sync)
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Windows Desktop 10/11
- A proactive person who is passionate about IT
- Excellent customer service skills
- A full driving licence would be good as there will be travel between sites at times
- Working within an ITIL environment. Preferably holding a current qualification
The Opportunity
My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you'll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the rollout of new hardware and software and help to provide end user IT training and other tasks to help ensure my client’s IT systems run smoothly.
Applications
Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall.
IT Support Engineer in Truro employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Truro
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace IT Support Engineer in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows Server and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive people who can think on their feet, so share any stories that demonstrate your ability to manage multiple projects under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ISR Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills, especially Active Directory, DHCP, and DNS. Familiarise yourself with Office 365 features like SharePoint and OneDrive, as these will likely come up in the interview.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with users daily. Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Be ready to discuss times when you went above and beyond to solve a problem or improve a process. This shows you're passionate about IT and committed to making things better.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Practice how you'd handle multiple projects under pressure or troubleshoot common issues. This will help you think on your feet during the interview.
