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- Tasks: Provide IT support and troubleshoot hardware/software issues in an educational setting.
- Company: Join a growing team in the education sector, making a difference in IT support.
- Benefits: Up to £27,000 salary, 28 days holiday, private healthcare, and a government pension.
- Why this job: Be part of a dynamic IT team and enhance your skills while helping others.
- Qualifications: Experience in IT support, A Level or NVQ in IT, and a full driving license required.
- Other info: Opportunity for career growth and working in a fast-paced environment.
The predicted salary is between 23000 - 30000 £ per year.
Enhanced DBS (must be able to obtain)
Up to £27,000 per year (please note this role is on a banding which will be discussed on an initial call)
28 days holiday plus bank holidays, Government Pension (17.5%), Private Healthcare, etc.
Skills and Experience:
- Experience of providing IT Support within an educational, corporate or charity setting would be ideal
- Relevant A Level, NVQ or Apprenticeship within IT
- Experienced with maintaining and repairing endpoint hardware
- Experience with maintaining and repairing server hardware
- Experience with Microsoft Windows 10/11/Server 2016
- Experience with Office 365, Azure AD and other cloud services
- System administration experience - mainly with Windows
- Good understanding of basic networking principles
- Respond to and complete tasks as allocated via the IT Helpdesk
- Support and the day-to-day operations of my client's group
- Ensure the effective maintenance and management of IT hardware, software and processes
- Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance
- Driving license is essential
- Ensure IT asset management is kept up to date with in-life changes
The Opportunity:
My client working within the education sector are currently looking for an IT Support Technician to cover the Plymouth area. In this role you will be part of a wider IT team supporting users across the businesses within the group with general IT problems from a software and hardware perspective. My client wants candidates who have ideally worked on a Service Desk previously in a fast-paced environment. You will be required to communicate with both literate and non-IT literate users. Candidates must hold a full driving license as you will be required to travel to other sites from time-to-time.
Applications:
Please contact John Noonan here at ISR to learn more about this new role working as an IT Support Technician and our exciting client servicing the education sector based in Devon and their ongoing growth plans for 2026.
IT Support Technician in Totnes employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Totnes
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in educational or corporate settings. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with hardware and software. Share specific examples of how you've tackled IT issues in the past.
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just wait for the application process. Reach out directly to the hiring manager or recruiter via LinkedIn. A quick message expressing your interest can set you apart from the crowd.
✨Tip Number 4
Keep it local! Since this role is based in Plymouth, make sure to highlight your familiarity with the area and any relevant local experience. Employers love candidates who understand the community and can easily travel to different sites.
We think you need these skills to ace IT Support Technician in Totnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially in educational or corporate settings. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows, Office 365, and any hardware maintenance you've done.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who can communicate effectively with both tech-savvy and non-tech users, so share examples of your experience in this area.
Show Off Your Problem-Solving Skills: In your application, highlight specific instances where you’ve successfully resolved IT issues. We’re looking for someone who can respond to helpdesk tickets efficiently, so any examples of your troubleshooting skills will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ISR Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11, Server 2016, and Office 365. Be ready to discuss your experience with maintaining and repairing both endpoint and server hardware, as well as any cloud services you've worked with. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Service Desk Experience
If you've worked in a fast-paced service desk environment before, highlight this during your interview. Share specific examples of how you handled IT helpdesk tickets efficiently and communicated with users who may not be tech-savvy. This will demonstrate your ability to thrive under pressure and provide excellent customer service.
✨Understand Networking Basics
Having a good grasp of basic networking principles is crucial for an IT Support Technician. Be prepared to discuss your understanding of networking concepts and how they apply to troubleshooting common issues. This knowledge can set you apart from other candidates who may not have the same level of insight.
✨Prepare Questions for Your Interviewer
Don’t forget to prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, the types of IT challenges they face, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.