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- Tasks: Lead customer experience initiatives and enhance the customer journey in the renewables sector.
- Company: Dynamic company in the renewable energy sector with a focus on innovation.
- Benefits: Up to £60,000 salary, 25 days holiday, pension, healthcare, and hybrid working.
- Why this job: Be the voice of the customer and drive impactful changes in a growing industry.
- Qualifications: Experience in customer success or technical account management, strong communication skills.
- Other info: Join a forward-thinking team with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: Tamworth, Staffordshire (Hybrid-Working)
Salary: Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.)
Skills and Experience:
- Proven experience in a customer experience, customer success, technical account management or service delivery role.
- Professional, customer centric and presented in a great manner for both customers and team.
- Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes.
- Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork.
- Demonstrated ability to coordinate cross-functional teams and manage customer expectations.
- Excellent communication skills with the ability to translate technical concepts into clear customer-friendly language.
- Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience.
- Strong background in engineering, technical operations and clean-tech/energy systems.
- Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable but not essential.
- Experience with HubSpot highly advantageous.
The Opportunity:
My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey. This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures.
My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience.
Applications:
Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products.
Customer Experience Manager in Tamworth employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewables sector and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and technical account management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your passion for customer success! During interviews, share specific examples of how you've improved customer journeys in previous roles. This will demonstrate your commitment to enhancing customer experiences and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Customer Experience Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer success and technical account management, and don’t forget to sprinkle in some examples of how you've managed complex customer journeys.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how your background in engineering or renewable energy aligns with the role. Keep it professional but let your personality come through!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon unless it’s necessary. We want to see how you can translate technical concepts into customer-friendly terms!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ISR Recruitment Ltd
✨Know Your Customer Journey
Make sure you understand the entire customer journey, especially in relation to hardware installation and technical fieldwork. Be ready to discuss how you've managed complex customer experiences in the past and how you can improve them.
✨Communicate Clearly
Practice translating technical concepts into simple, customer-friendly language. During the interview, demonstrate your excellent communication skills by explaining a technical process as if you were talking to a non-technical customer.
✨Showcase Your Resilience
Be prepared to share examples of how you've handled challenging situations with customers. Highlight your assertive and confident behaviour, and how it has led to positive outcomes in your previous roles.
✨Familiarise Yourself with HubSpot
If you have experience with HubSpot, be sure to mention it! If not, take some time to learn the basics before your interview. Showing that you're proactive about learning new tools can really impress potential employers.