At a Glance
- Tasks: Provide top-notch technical support and troubleshoot IT issues for UK and EU clients.
- Company: Join a dynamic team in a supportive environment with great benefits.
- Benefits: Competitive salary, overtime pay, on-call bonuses, and excellent company perks.
- Other info: Enjoy 3 months of training and a clear path for career growth.
- Why this job: Kickstart your IT career while using your Spanish skills to make a difference.
- Qualifications: Fluent in English and Spanish, with a passion for customer service and IT.
The predicted salary is between 25000 - 30000 £ per year.
Runcorn (3 days per week in the office) £25,000 to £30,000 per year (+ Overtime + On Call) Plus an excellent company benefits package.
The Opportunity:
ISR are recruiting for a Service Desk Engineer fluent in Spanish to support our client's UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain. Diagnose and troubleshoot issues across multiple platforms.
Service Desk Engineer (Spanish speaking) employer: ISR Recruitment Ltd
Join a dynamic team as a Service Desk Engineer in Runcorn, where we prioritise employee growth and development through comprehensive training and a supportive work culture. With a competitive salary and an excellent benefits package, including overtime and on-call opportunities, we foster a collaborative environment that values your contributions while providing the chance to enhance your IT skills in a bilingual setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Spanish speaking)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Engineer role, and who knows? They might just have the inside scoop on openings!
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on showcasing your bilingual skills and customer service experience – that's what will set you apart!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use that knowledge to connect with the interviewer and show how you’d fit right in as their next Service Desk Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Service Desk Engineer (Spanish speaking)
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role requires fluency in both Spanish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous roles, focus on any technical support or service desk experience you've had. We love seeing how your past experiences align with what we’re looking for, so don’t hold back!
Customer Service is Key:This role is all about providing a first-class customer experience. Share examples of how you've gone above and beyond for customers in the past. We want to know how you handle tricky situations with grace!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ISR Recruitment Ltd
✨Brush Up on Your IT Knowledge
Make sure you have a basic understanding of IT concepts and terminology. Familiarise yourself with common technical issues and solutions, as this will help you answer questions confidently and demonstrate your interest in the field.
✨Show Off Your Bilingual Skills
Since the role requires fluency in both Spanish and English, practice switching between the two languages. Be prepared to answer questions in both languages during the interview to showcase your proficiency and comfort level.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved issues, as this will highlight your ability to deliver a first-class customer experience.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training process, or specific technologies they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
