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For Companies At a Glance
- Tasks: Support IT team by troubleshooting hardware and software issues daily.
- Company: Join a forward-thinking company revolutionising transport mobility with innovative technology.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts eager to make an impact in a dynamic environment.
- Qualifications: Level 3 IT Apprenticeship or relevant first-line support experience required.
- Other info: Remote support tools knowledge is a plus; training provided for the right candidate.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity: My client are looking for an enthusiastic IT Support Engineer to join and support their IT team. You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve faults and configuring new systems. This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications.
Skills and Experience:
- Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365
- Understanding of basic networking (IP Addressing, DNS, DHCP)
- Experience using ticketing systems (eg, ServiceNow, Zendesk, Jira)
- Basic troubleshooting of hardware (PCs, printers, monitors, etc.)
- Familiarity with Active Directory (eg, password resets, account unlocks)
- Remote support tools knowledge (eg, TeamViewer, AnyDesk, RDP)
Role and Responsibilities:
- Answering and logging incoming IT support requests via phone, email, or chat
- Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues)
- Escalating unresolved issues to second or third-line support
- Providing remote support to users and walking them through troubleshooting steps
- Setting up new user accounts, email profiles, and permissions
- Installing and configuring basic software and hardware
- Ensuring service level agreements (SLAs) are met
IT Support Engineer employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific ticketing systems mentioned in the job description, like ServiceNow or Jira. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your knowledge of basic networking concepts such as IP addressing and DNS. Being able to discuss these topics confidently will demonstrate your technical understanding and readiness for the role.
✨Tip Number 3
Practice common troubleshooting scenarios that you might encounter in an IT support role. This could include password resets or connectivity issues, as being able to walk through these processes clearly will impress your interviewers.
✨Tip Number 4
If you have experience with remote support tools like TeamViewer or AnyDesk, be prepared to discuss how you've used them in past roles. Sharing specific examples can highlight your practical skills and problem-solving abilities.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support. Emphasise any previous roles where you provided first line support, as well as your knowledge of Windows operating systems and ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting skills and familiarity with tools like Active Directory and remote support software.
Highlight Relevant Qualifications: If you have completed a Level 3 Apprenticeship in IT or hold any relevant certifications, make sure to mention these prominently in your application. This will show that you have the foundational knowledge needed for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved technical issues in the past. This could include specific scenarios where you helped users overcome challenges, demonstrating your ability to meet service level agreements.
How to prepare for a job interview at ISR Recruitment Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of Windows operating systems, MS Office, and basic networking concepts. Brush up on IP addressing, DNS, and DHCP, as these are likely to come up during the interview.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you would handle common technical issues. Prepare examples from your past experience where you successfully diagnosed and resolved problems, especially using ticketing systems like ServiceNow or Jira.
✨Familiarise Yourself with Remote Support Tools
Since remote support is a key part of the role, make sure you know how tools like TeamViewer and AnyDesk work. You might be asked to explain how you would guide a user through troubleshooting steps remotely.
✨Emphasise Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms and be ready to showcase your customer service skills during the interview.
