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- Tasks: Provide 2nd line IT support to clients, both on-site and remotely.
- Company: Join a leading managed service provider with a focus on high-security environments.
- Benefits: Gain hands-on experience, work with diverse technologies, and enjoy a dynamic team culture.
- Why this job: Perfect for tech enthusiasts wanting to grow in a fast-paced, supportive environment.
- Qualifications: 2+ years in a similar role, strong Windows Server and Office 365 knowledge required.
- Other info: Opportunity to work with a variety of clients and develop your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity: My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, and 50% supporting multiple MSP customers remotely and on-site.
This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP.
You will gain exposure to a diverse range of technologies, clients, and security-focused environments while developing your skills in a role that combines technical expertise, problem-solving, and client engagement.
Skills and Experience:
- Ability to work under pressure and manage multiple projects
- 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Full driving licence is essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment. Preferably holding a current qualification
- Technical qualifications such as CompTIA+, Network + would be advantageous
- Experience of Agile methodologies would be an advantage
Applications: To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer, please call and speak with John Noonan here at ISR Recruitment or email a copy of your very latest CV, and I will call you back to discuss the role in more detail.
Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans.
2nd Line Support Engineer employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Since this role involves working with high-security clients, brush up on your knowledge of security protocols and best practices. Being able to discuss how you would handle sensitive information or security challenges can demonstrate your readiness for the role.
✨Tip Number 3
Network with professionals in the MSP sector. Attend local IT meetups or online forums where you can connect with others in the field. This can provide valuable insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Prepare for potential technical assessments by practising common troubleshooting scenarios related to 2nd Line support. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 2nd Line IT support. Emphasise your skills with Windows Server, Office 365, and any MSP experience you have. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the unique split role of this position. Explain why you're excited about working with a high-security client and how your background makes you a great fit for both on-site and remote support.
Showcase Technical Skills: In your application, clearly outline your technical qualifications, such as CompTIA+ or Network+. Mention your experience with VMWare/Hyper-V and any knowledge of Agile methodologies, as these are advantageous for the role.
Highlight Customer Service Experience: Since excellent customer service skills are essential, include examples of how you've successfully engaged with clients in previous roles. This will show that you can handle the client-facing aspects of the job effectively.
How to prepare for a job interview at ISR Recruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Office 365, and basic networking concepts during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your expertise and problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since this role involves client engagement, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with clients and resolved their issues, ensuring they felt supported and valued throughout the process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to work under pressure and manage multiple projects. Practice articulating your thought process in handling challenging situations, as this will reflect your capability to thrive in a fast-paced MSP environment.
✨Research the Company and Its Clients
Take the time to research the managed service provider and its high-security clients. Understanding their business model and the technologies they use will allow you to tailor your responses and show genuine interest in the role and the company.
