Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve 2000+ service requests monthly and support diverse IT projects.
- Company: Dynamic managed service provider with a collaborative team culture.
- Benefits: £32,500 salary, 25 days holiday, pension, life insurance, and hybrid working.
- Why this job: Join a rewarding environment and enhance your tech skills while making a real impact.
- Qualifications: 2+ years in 2nd Line support, strong Windows Server and Office 365 knowledge.
- Other info: Great career growth opportunities and exposure to exciting projects.
The predicted salary is between 27500 - 39000 £ per year.
Bodmin, Cornwall (+ Hybrid Working 2 days from home)
£32,500 per year
Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)
Skills and Experience:
- 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment, preferably holding a current qualification
- Technical qualifications such as CompTIA+, Network+ would be advantageous
- Experience of Agile methodologies would be an advantage
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Ability to work under pressure and manage multiple projects
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
The Opportunity:
My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.
You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.
Applications:
Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans.
2nd Line Support Engineer employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and passion for IT support, especially when applying for roles like the 2nd Line Support Engineer.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows Server, Office 365, and networking concepts. Practise explaining your thought process when troubleshooting issues, as this will show your problem-solving skills and confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that 2nd Line Support Engineer role!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your relevant experience, especially in helpdesk or IT environments, and showcase your skills with Windows Server and Office 365. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your problem-solving skills make you a great fit for our Service Desk team. Keep it engaging and personal – we love to see your personality!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical qualifications and experience. Mention any relevant certifications like CompTIA+ or Network+, and detail your knowledge of VMWare/Hyper-V. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ISR Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office 365. Be ready to discuss your experience with VMWare/Hyper-V and any ITIL practices you've followed. The more confident you are in your knowledge, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging support issues in the past. Think about times when you had to manage multiple projects under pressure and how you resolved them. This will demonstrate your ability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Since you'll be interacting with a range of people, from juniors to senior executives, practice explaining complex technical concepts in simple terms. Good communication is key, so be sure to convey your thoughts clearly and confidently during the interview.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for can help you tailor your responses and show that you're a good fit for their team. Plus, it’ll give you some great talking points to use during the interview!
