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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage school tech systems.
- Company: Join a dynamic team in the education sector focused on tech innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Make a real impact on students' learning experiences through technology.
- Qualifications: Experience in IT support, network security, and cloud platforms required.
- Other info: Exciting growth plans and a chance to work in beautiful Exeter.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
- 2nd Line IT Service Engineer
- Teignmouth, Devon (On-site x5 days a week)
- Up to £32,500 per year
- Plus an excellent company benefits package (including a competitive Pension at 22.9% employer contribution, 26 days Holiday + BH, ongoing training opportunities, etc.)
Skills and Experience:
- Maintain, upgrade and support IT infrastructure including Switches, access points, Servers (if any), cabling and security.
- Ensure the site's connectivity, security including screening, and systems are functioning optimally.
- The ability to carry out routine checks and maintenance tasks as scheduled by the central team.
- Assist with local deployment of centrally managed solutions, including device imaging, software installations and updates.
- Responsible for scheduled back up operations
- Proven IT support experience working on-site in a business
- Experience of managing enterprise level cloud platforms (Azure, M365)
- Strong understanding of network security principles, VPN's and Firewall configurations.
- Experience with Microsoft Intune and mobile device management (MDM) platforms.
- Network management (Switches, routing, Firewalls, Wi-Fi, Servers).
- Maintaining AV infrastructure such as projectors, TV's, digital signage and casting devices.
The Opportunity:
My client working within the education sector are currently looking for a 2nd Line IT Service Engineer to provide high-quality, pro-active customer-focused technical IT support and infrastructure services to staff and students on-site across our trust.
In this role you will act as the key technical point of contact within the school(s) for escalated issues that cannot be resolved remotely by the central IT service desk.
You will also you will be responsible for the installation, management, maintenance, availability and security of the school's educational and administrative IT systems; this includes network infrastructure, a range of hardware and software platforms and all IT services.
Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market
2nd Line IT Service Engineer employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Service Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and infrastructure used in educational settings. Understanding how schools operate their networks and the common challenges they face will give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in the education sector, especially those in IT roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on the latest trends and technologies in IT support, particularly those relevant to cloud platforms like Azure and M365. Being knowledgeable about these tools will demonstrate your commitment to professional development.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Having concrete examples ready will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
We think you need these skills to ace 2nd Line IT Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've worked on-site. Emphasise your skills with network infrastructure, cloud platforms like Azure and M365, and any experience with Microsoft Intune.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about providing IT support in the education sector. Mention specific examples of how you've successfully resolved technical issues in previous roles and how you can contribute to the school's IT services.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with network security principles, VPNs, firewall configurations, and AV infrastructure maintenance. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at ISR Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, including switches, servers, and network security. Highlight specific examples of how you've resolved technical issues in the past, as this role requires a strong understanding of these systems.
✨Demonstrate Customer-Focused Support
Since the role involves providing support to staff and students, emphasise your customer service skills. Share instances where you went above and beyond to assist users, showcasing your ability to communicate technical information clearly and effectively.
✨Familiarise Yourself with Relevant Technologies
Research the technologies mentioned in the job description, such as Azure, M365, and Microsoft Intune. Being knowledgeable about these platforms will not only impress the interviewers but also show your commitment to staying updated in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or manage a security concern. Practising your thought process in these situations can help you articulate your approach during the interview.
