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- Tasks: Provide 1st/2nd line support for hardware and software issues in an EPOS environment.
- Company: Join a growing tech company in Fareham with a strong team culture.
- Benefits: Competitive salary, employer pension, BUPA medical insurance, and more.
- Why this job: Make a real difference by solving IT problems and supporting customers directly.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 28000 - 32000 £ per year.
Fareham, Portsmouth (Fully on-site) c£28,000 to £32,000 per year. Plus an excellent company benefits including Employer Pension and BUPA Medical Insurance.
The Opportunity: Our client is looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPOS environment. Operating as a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPOS environment and elevate issues when required.
Skills and Experience:
- Over 1 year of experience in an IT Support Technician role desirable
- Strong customer service experience
- Ability to meet deadlines and work within a team
- Understanding of EPOS systems desirable
- Understanding of Servers, TCP/IP or experience using VNC all desirable
Role and Responsibilities:
- Provide 1st/2nd Line technical support
- Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
- Install, upgrade, support and troubleshoot in-house EPOS Application
- Experience of SQL Server and Windows server
- Install, upgrade, support and troubleshoot in-house Back Office application
- Diagnose and quickly resolve a wide range of EPOS, Windows, and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector in Hampshire with their expertise and range of technology products.
1St/2Nd Line Support Technician employer: ISR Recruitment Ltd
Contact Detail:
ISR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St/2Nd Line Support Technician
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a 1st/2nd Line Support Technician role, brush up on your knowledge of EPOS systems, TCP/IP, and troubleshooting techniques. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Don’t underestimate the power of soft skills! Customer service experience is key in this role, so be ready to share examples of how you've effectively communicated with customers and resolved their issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1St/2Nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with EPOS systems. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st/2nd Line Support Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Technical Skills: Don’t forget to mention any relevant technical skills you have, like troubleshooting network issues or working with SQL Server. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISR Recruitment Ltd
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common issues and troubleshooting steps, as this will show that you're proactive and ready to tackle the challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or helped customers, as this will demonstrate your ability to communicate effectively.
✨Understand the Technical Requirements
Get a good grasp of the technical skills mentioned in the job description, like TCP/IP, VNC, and SQL Server. If you have experience with these, be ready to talk about it. If not, do some quick research to understand the basics so you can engage in a knowledgeable conversation.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving scenarios that might come up during the interview. Think about how you would approach diagnosing and resolving common IT issues, especially in a fast-paced environment. This will help you showcase your analytical skills and ability to work under pressure.