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- Tasks: Provide front-line tech support and ensure users stay connected and productive.
- Company: Professional services company based in Truro, Cornwall.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in user experience.
- Qualifications: Over 2 years of IT support experience and strong customer service skills.
- Other info: Be part of exciting software and hardware roll-outs and training.
The predicted salary is between 28800 - 43200 £ per year.
A professional services company is seeking an IT Support Engineer based in Truro, Cornwall. You will play a key role in providing front-line technical support and ensuring all users are connected and productive.
The ideal candidate will have over 2 years' experience in IT support, with strong knowledge in Windows Server and Office 365. Excellent customer service skills are essential, alongside a proactive attitude.
The position also involves assisting with new software and hardware roll-outs and IT training.
IT Support Engineer — Frontline, Customer-Focused Tech in Truro employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer — Frontline, Customer-Focused Tech in Truro
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in customer-focused roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual meetup, don’t hesitate to demonstrate your technical know-how. Bring along examples of your past work or even a mini portfolio to impress them.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Research common IT support scenarios and practice your responses. Be ready to showcase your problem-solving skills and how you handle customer service situations—this is key for a frontline role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that IT Support Engineer role. Plus, it shows you’re keen and proactive—just what they’re looking for!
We think you need these skills to ace IT Support Engineer — Frontline, Customer-Focused Tech in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows Server and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your proactive attitude can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention any relevant certifications or training you’ve completed. We’re looking for someone who’s not just experienced but also eager to learn and grow with us in the tech world.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and Office 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools, but that you can effectively use them to solve real problems.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond for a user or handled a difficult situation with grace. This will highlight your proactive attitude and commitment to user satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical scenarios or customer interactions. Practise articulating your thought process clearly and logically. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for an IT Support Engineer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
