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For Companies At a Glance
- Tasks: Provide hands-on IT support and ensure users stay connected and productive.
- Company: Join a leading professional services company in Truro, Cornwall.
- Benefits: Enjoy 25 days holiday, pension, life insurance, and medical coverage.
- Why this job: Be at the heart of tech operations and make a real difference every day.
- Qualifications: 2+ years in IT support, Windows Server, and excellent customer service skills.
- Other info: Dynamic role with opportunities for growth and travel between sites.
The predicted salary is between 24000 - 36000 £ per year.
Location: Truro, Cornwall
Salary: c£30,000 per year
Benefits: 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc.
Skills and Experience
- Ability to work under pressure and manage multiple projects
- 2+ years' experience in a similar helpdesk or IT environment is essential
- Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Windows Desktop 10/11
- Proactive attitude and passion for IT
- Excellent customer service skills
- A full driving licence would be good as there will be travel between sites at times
- Working within an ITIL environment. Preferably holding a current qualification
The Opportunity
My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you'll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll-out of new hardware and software and help to provide end user IT training and other tasks to help ensure my client's IT systems run smoothly.
Applications
Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall.
It Support Engineer in Truro employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer in Truro
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for IT beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows Server or Office 365. Being ready to discuss real-life examples will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace It Support Engineer in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows Server and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and explain why you’re the perfect fit for our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Customer Service Skills: As an IT Support Engineer, excellent customer service is key. In your application, give examples of how you've helped users in the past and how you handle pressure. We want to know you can keep our users happy and connected!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills, especially Active Directory and DHCP. Familiarise yourself with Office 365 features like SharePoint and OneDrive, as these are likely to come up in conversation.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to discuss how you've handled difficult customer situations in the past. Think of specific examples where you turned a negative experience into a positive one.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Be ready to share instances where you went above and beyond in your previous roles, whether it was implementing a new process or helping a colleague troubleshoot an issue.
✨Prepare for ITIL Questions
Since the job mentions working within an ITIL environment, brush up on ITIL principles. Be ready to explain how you've applied these concepts in your previous roles, even if it's just in a theoretical sense.
