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For Companies At a Glance
- Tasks: Provide top-notch technical support and customer service for network operations.
- Company: Join a leading communications company making waves in the tech industry.
- Benefits: Enjoy a competitive salary, shift allowance, and flexible working hours.
- Why this job: Be part of a global team, enhancing your skills while making a real impact.
- Qualifications: Experience in IP networking and excellent customer service skills are essential.
- Other info: Shift-based role with 12-hour shifts on a 4 on 4 off rota.
The predicted salary is between 24000 - 32000 £ per year.
- Technical Support Engineer (NOC)
- Redruth, Cornwall
- Candidates must be eligible for SC Clearance
- Up to c 32,000 per year (+ 3.5K Shift-Allowance)
The Opportunity:
My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team.
This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts.
In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.
You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers.
Skills and Experience:
- Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable
- In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable
- To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively.
- To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year.
- Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work
- Excellent customer service skills and ability to interact with customers both on the phone and in meetings
- Customer Service / Network Operations / Technical Engineering experience
- Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
- Previous experience working with the MOD is desirable
Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans
#J-18808-Ljbffr
Technical Support Engineer (NOC) employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (NOC)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as IP networking and customer equipment like Starlink VSAT and Inmarsat. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your experience in customer service and technical support. Think of specific examples where you've successfully resolved issues or improved processes, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Since this role involves shift work, be ready to express your flexibility and willingness to adapt to a 4 on 4 off rota. Highlight any previous experience you have with shift work to reassure the employer of your suitability for the schedule.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Technical Support Engineer (NOC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and networking. Emphasise any certifications like CCNA or JNCIA, and include specific examples of how you've provided excellent customer service in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the shift-based nature of the job and how your skills align with the requirements, particularly in network operations and customer support.
Showcase Technical Skills: Clearly outline your technical skills related to IP networking and any experience with customer equipment such as Starlink VSAT or Inmarsat. Use bullet points for clarity and ensure you relate these skills to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Showcase Your Technical Knowledge
Make sure to brush up on your IP networking knowledge, especially if you have certifications like CCNA or JNCIA. Be prepared to discuss specific technologies mentioned in the job description, such as Starlink VSAT and Inmarsat, as this will demonstrate your expertise and readiness for the role.
✨Emphasise Customer Service Skills
Since this role involves providing first-class customer service, be ready to share examples of how you've successfully handled customer queries in the past. Highlight your ability to communicate technical information clearly and effectively, both over the phone and in person.
✨Demonstrate Proactivity and Initiative
The company is looking for a committed and proactive Shift Engineer. Prepare to discuss instances where you've taken the initiative in previous roles, whether it was solving a problem independently or improving a process that benefited your team or customers.
✨Prepare for Shift Work Discussion
As this position requires working 12-hour shifts on a 4 on 4 off rota, be ready to discuss your flexibility and willingness to work shifts. It’s important to convey that you understand the demands of shift work and are fully prepared to meet them.
