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- Tasks: Lead customer experience initiatives and enhance the customer journey in the renewables sector.
- Company: Dynamic company in the renewable energy sector with a focus on innovation.
- Benefits: Up to £60,000 salary, 25 days holiday, pension, healthcare, and hybrid working.
- Why this job: Be the voice of the customer and drive positive change in a growing industry.
- Qualifications: Experience in customer success or technical account management, strong communication skills.
- Other info: Join a forward-thinking team with opportunities for career growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Location: Tamworth, Staffordshire (Hybrid-Working)
Salary: Up to £60,000 per year + Car/Car Allowance
Benefits: Excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.)
Skills and Experience:
- Proven experience in a customer experience, customer success, technical account management or service delivery role.
- Professional, customer centric and presented in a great manner for both customers and team.
- Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes.
- Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork.
- Demonstrated ability to coordinate cross-functional teams and manage customer expectations.
- Excellent communication skills with the ability to translate technical concepts into clear customer-friendly language.
- Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience.
- Strong background in engineering, technical operations and clean-tech/energy systems.
- Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable but not essential.
- Experience with HubSpot highly advantageous.
The Opportunity:
My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey. This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures.
My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience.
Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products.
Customer Experience Manager in Tamworth employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewables sector and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your communication skills. Since this role is all about translating technical concepts into customer-friendly language, try explaining complex ideas to friends or family. The clearer you are, the better!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past roles where you managed complex customer journeys or resolved issues. Be ready to share these stories during interviews to demonstrate your experience and resilience.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to show your enthusiasm for the role and the company.
We think you need these skills to ace Customer Experience Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer success and technical account management, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your background in engineering or renewable energy makes you a perfect fit for the role.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage complex customer journeys and coordinate cross-functional teams. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Customer Journey
Make sure you understand the entire customer journey, especially in relation to hardware installation and technical fieldwork. Be ready to discuss how you've managed complex customer experiences in the past and how you can improve them.
✨Communicate Clearly
Practice translating technical concepts into simple, customer-friendly language. During the interview, demonstrate your excellent communication skills by explaining a technical process as if you were talking to a non-technical customer.
✨Showcase Your Resilience
Be prepared to share examples of how you've handled challenging situations with customers. Highlight your assertiveness and confidence in achieving positive outcomes, as this role requires a robust character.
✨Familiarise Yourself with HubSpot
If you have experience with HubSpot, be ready to discuss it. If not, take some time to learn the basics. Showing that you're proactive about understanding tools relevant to the role will impress your interviewers.