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For Companies At a Glance
- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a dynamic organisation in the education sector making a real difference.
- Benefits: Enjoy 25 days holiday, pension, life insurance, and competitive salary.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Be a key player in enhancing IT services and shaping the future of education.
- Qualifications: Experience in managing IT teams and strong technical skills required.
The predicted salary is between 36000 - 36000 £ per year.
Calne, Wiltshire (with some travel to other sites)
c£36,000 per year
Plus 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity:
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Applications:
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Wiltshire as an IT Services Team Leader and how you can become a part of their ongoing success story.
IT Services Team Lead in Swindon employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge, especially around Windows, M365, and networking. We recommend doing mock interviews with friends or using online resources to practice answering common questions related to team management and technical support.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing and developing IT technicians. Share specific examples of how you've coached team members or improved service delivery in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the education sector, so make sure you stand out!
We think you need these skills to ace IT Services Team Lead in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Services Team Lead role. Highlight your experience in managing IT technicians and any relevant technical skills you have, like troubleshooting and device management. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the education sector and how your skills can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Talk about how you've supported and developed others in previous roles. We’re keen to know how you can inspire and lead our IT technicians!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
As an IT Services Team Lead, you'll need to showcase your technical expertise. Brush up on your knowledge of Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've successfully troubleshot issues or led projects.
✨Demonstrate Leadership Skills
Since you'll be managing a team of IT technicians, it's crucial to highlight your leadership experience. Prepare examples of how you've conducted performance reviews, coached team members, or improved service standards in previous roles.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and needs of the education sector. Research the organisation's values and how they align with your own. This will help you articulate why you're a great fit for their mission during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to handle escalated technical issues or coordinate with regional leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses.