At a Glance
- Tasks: Lead the transition of digital services into live operations and ensure operational readiness.
- Company: Established IT consultancy working on major government programmes.
- Benefits: Competitive daily rate, remote work, and a chance to make an impact.
- Other info: Immediate start with excellent opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of government digital services.
- Qualifications: Proven experience in service transition and strong knowledge of ITIL 4.
Service Transition Manager * 3-month contract * Remote Working * Outside IR35 * Market Rates (c£465 to £485 per day) The Opportunity: We are currently supporting an established IT Consultancy with the appointment of an experienced Service Transition Manager to support a major central government programme around Government Digital Services (GDS). This is an immediate-start opportunity for a strong Service Transition professional with proven experience transitioning digital, technology or IT services into live / BAU operational support. The role will cover the full-service transition lifecycle, including service discovery, service design, operational readiness, service acceptance, implementation, knowledge transfer, go-live and Early Life Support (ELS). This is a Service Transition and Operational Readiness role. It does not involve providing live BAU service support, incident/problem resolution or commercial/procurement activity. Skills and Experience: * Proven experience as a Service Transition Manager, Service Transition Lead or similar working within complex enterprise or public-sector environments. * Strong practical knowledge of ITIL 4 and Service Management principles (ideally with ITIL 4 certification) * Experienced in transitioning digital, technology or IT services into live / BAU operations. * Strong experience with Operational Readiness, Service Acceptance and Go-Live processes, with experience of CMDBs and service dependency mapping. * Proven experience developing and managing Service Design Packages (SDPs) and transition documentation. * Strong understanding of support models, service ownership, RACI/RAS and operational responsibilities. * Experience defining or managing SLAs, SLRs and OLAs. * Experience coordinating knowledge transfer and operational handover. * Experience producing or assuring runbooks, operational procedures and support documentation. * Strong experience working with technical, operational, business and supplier stakeholders. * Excellent governance, risk, issue and dependency management skills. * Strong communication and stakeholder management capability. * Experience with service management tooling and governance frameworks. Role and Responsibilities: You will work closely with service owners, technical and operational teams, project and delivery teams, suppliers and wider stakeholders to ensure services are operationally ready, supportable, appropriately documented and formally accepted before go-live across the following key areas: * Develop Service Design Packages covering service dependencies, support arrangements, security, resilience, capacity and operational requirements. * Lead Operational Readiness Assessments and define clear service acceptance criteria, evidence and approval processes. * Design L1/L2/L3 support and operating models, including service ownership, supplier responsibilities, escalation routes and RACI/RAS documentation. * Coordinate Service Validation and Testing, Change Enablement, Release Management and governance approvals ahead of go-live. * Manage knowledge transfer and assure runbooks, operating procedures, knowledge articles and supporting documentation. * Plan Early Life Support, monitor transition risks and maintain continual improvement actions through to completion NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks’ lead-time). Applications: To learn more about this newly created opportunity consulting as a Service Transition Manager (GDS) for an initial 3-month temporary engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced Service Transition professional who has successfully taken technology and digital services through readiness, acceptance, go-live and into BAU; please contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
Service Transition Manager employer: ISR RECRUITMENT LIMITED
Join a dynamic managed service provider in Redruth, Cornwall, where you will not only lead complex technical projects but also have the opportunity to shape the future of the technical team. With a strong emphasis on employee growth, you will receive support for professional certifications and training, alongside a generous holiday package and a collaborative work culture that values your input and expertise. This role offers a unique blend of hands-on technical involvement and strategic management, making it an excellent place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at ISR RECRUITMENT LIMITED that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ISR RECRUITMENT LIMITED, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ISR RECRUITMENT LIMITED can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ISR RECRUITMENT LIMITED will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ISR RECRUITMENT LIMITED. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ISR RECRUITMENT LIMITED.
