At a Glance
- Tasks: Provide top-notch technical support and troubleshoot IT issues for UK and EU clients.
- Company: Join a dynamic team in a supportive environment with great benefits.
- Benefits: Competitive salary, overtime pay, on-call bonuses, and excellent company perks.
- Other info: Enjoy 3 months of training and a clear path for career growth.
- Why this job: Kickstart your IT career while helping others and gaining valuable experience.
- Qualifications: Fluent in Spanish and English, with a passion for customer service and IT.
The predicted salary is between 25000 - 30000 £ per year.
ISR are recruiting for Service Desk Engineers fluent in Spanish to support our client’s UK and EU based IT systems. Aside from being bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on-call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service.
Service Desk Engineer (Spanish speaking) employer: ISR RECRUITMENT LIMITED
Join a dynamic team as a Service Desk Engineer in Runcorn, where we prioritise employee growth and development through comprehensive training and a supportive work culture. Enjoy an excellent benefits package, including overtime and on-call opportunities, while working in a collaborative environment that values your bilingual skills and commitment to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Spanish speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them your passion for IT and customer service.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your bilingual skills and any relevant IT experience. Show how you can provide that first-class customer experience they’re looking for.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer (Spanish speaking)
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role requires fluency in both English and Spanish, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous roles, focus on any technical support or service desk experience you've had. We’re looking for examples that showcase your customer service skills and ability to troubleshoot issues.
Keep It Clear and Concise:Your application should be easy to read and straight to the point. Use bullet points where possible to break down your skills and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Brush Up on Your Tech Skills
Make sure you have a solid understanding of basic IT concepts and troubleshooting techniques. Familiarise yourself with common issues that might arise in a service desk role, as well as any relevant certifications like CompTIA or ITIL that could give you an edge.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and proficiency.
✨Customer Service is Key
Highlight your customer service experience and how you've handled difficult situations in the past. Be ready to share specific examples of how you provided excellent support and resolved issues for customers, as this will be crucial in a front-line role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
