At a Glance
- Tasks: Design user-centred services and map end-to-end journeys for a government agency.
- Company: Join an innovative IT consultancy working on impactful projects.
- Benefits: Remote work, competitive pay (£525 per day), and a chance to shape public services.
- Other info: Opportunity for security clearance and growth in a dynamic, collaborative setting.
- Why this job: Make a real difference in a highly regulated environment while enhancing your design skills.
- Qualifications: Proven experience in service design and strong communication skills required.
The predicted salary is between 54000 - 66000 £ per year.
- Gx P Service Designer
- 6-month contract
- Remote Working
- Outside IR35
- Market Rates (c£525 per day)
The Opportunity
ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced Service Designer for an initial 6-month contract.
The Service Designer will support a Gx P e-Archive programme, working across business, technical and compliance teams to understand user needs, map end-to-end service journeys and design practical, user-centred ways of working within a highly governed and regulated environment.
Skills and Experience
We are looking for an experienced Service Designer with a proven track record of working within complex transformation, digital or technology programmes.
Strong visual and written communication skills are essential, with the ability to make complex services easy to understand and communicate findings effectively to a range of audiences.
You should have strong experience in
- Service mapping
- Customer/user journey mapping
- Service blueprinting
- User-centred design
- Stakeholder engagement
- User research
- Collaborative design
- Workshop and design-session facilitation
- Identifying service pain points, dependencies and improvement opportunities
- Translating complex services into clear visual and written models
- Working across organisational, technical and operational boundaries
Experience in one or more of the following would be advantageous
- Central government or wider public-sector environments.
- Highly regulated or governed organisations.
- Gx P / Good Practice environments.
- Healthcare or life sciences.
- Data governance and data integrity.
- Digital archiving or e-Archive programmes.
- Working within complex compliance or regulatory frameworks.
NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks’ lead-time).
Applications
To learn more about this newly created opportunity consulting as a Gx P-focused Service Designer (GDS) for an initial 6-month temporary engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence.
This is an excellent opportunity for an experienced Gx P Service Designer who is comfortable working with complex services spanning people, processes, technology and organisational boundaries who can turn complex information into clear service models, journeys and recommendations; if you're an experienced Service Designer; please contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
Service Designer employer: ISR RECRUITMENT LIMITED
Join a dynamic managed service provider in Redruth, Cornwall, where you will not only lead complex technical projects but also have the opportunity to shape the future of the technical team. With a strong emphasis on employee growth, you will receive support for professional certifications and training, alongside a generous holiday package and a collaborative work culture that values your input and expertise. This role offers a unique blend of hands-on technical involvement and strategic management, making it an excellent place for those looking to make a meaningful impact while advancing their careers.
