At a Glance
- Tasks: Provide top-notch technical support and troubleshoot IT issues for UK and EU clients.
- Company: Join a growing tech company with a focus on customer service excellence.
- Benefits: Competitive salary, overtime pay, on-call bonuses, and great company perks.
- Other info: Enjoy a supportive training programme and opportunities for career growth.
- Why this job: Kickstart your IT career while making a real difference in customer experiences.
- Qualifications: Fluent in Spanish and English, with a passion for IT and customer service.
The predicted salary is between 27500 - 27500 £ per year.
Runcorn (3 days per week in the office)
£25,000 to £30,000 per year (+ Overtime + On Call)
Plus an excellent company benefits package
The Opportunity:
ISR are recruiting for a Service Desk Engineer fluent in Spanish to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Applications:
Please contact James here at ISR to understand more about how our client is growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
Service Desk Engineer (Spanish Speaking) in Runcorn employer: ISR RECRUITMENT LIMITED
At ISR, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and fosters professional growth. As a Service Desk Engineer in Runcorn, you will benefit from comprehensive training, competitive salary, and an attractive benefits package, all while working in a supportive environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Spanish Speaking) in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and customer service skills. Think about how you can demonstrate your bilingual abilities and problem-solving skills during the chat. Practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings that match your skills and interests. Tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect candidate!
We think you need these skills to ace Service Desk Engineer (Spanish Speaking) in Runcorn
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role requires fluency in both Spanish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous roles, focus on any technical support or service desk experience you've had. We love seeing how you've provided excellent customer service and tackled IT issues in the past.
Be Clear and Concise:In your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Brush Up on Your Tech Skills
Make sure you have a solid understanding of basic IT concepts and troubleshooting techniques. Familiarise yourself with common issues that might arise in a service desk role, as well as any relevant certifications like MCSA or CompTIA that could give you an edge.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and professionalism.
✨Customer Service is Key
Highlight your previous experience in customer service roles. Be ready to share specific examples of how you've provided excellent support in the past, especially in high-pressure situations. This will show that you can deliver a first-class customer experience.
✨Know the Company and Its Values
Research the company and understand its mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals, especially in the context of supporting UK and EU based IT systems.
