Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for UK and EU clients.
- Company: Join a growing tech company with a focus on customer service excellence.
- Benefits: Competitive salary, overtime pay, on-call bonuses, and great company perks.
- Why this job: Kickstart your IT career while using your language skills to make a difference.
- Qualifications: Fluent in English and either French or Spanish, with a passion for IT.
- Other info: Enjoy a supportive training programme and opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
ISR are recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in a front-line role where you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and either French or Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Please contact James here at ISR to understand more about how our client is growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
Service Desk Engineer in Runcorn employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Runcorn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them your passion for IT and customer service.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers during interviews, showing them you’re not just another candidate but a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Desk Engineer in Runcorn
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in either French or Spanish, make sure to highlight your language proficiency right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous roles, focus on any technical support or service desk experience you've had. We love seeing how you've provided excellent customer service and tackled IT issues in the past.
Be Clear and Concise: In your application, clarity is key! Use straightforward language and structure your thoughts well. This will show us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Brush Up on Your Language Skills
Since the role requires fluency in either French or Spanish, make sure you practice speaking and understanding technical terms in both languages. This will not only boost your confidence but also show your potential employer that you're ready to communicate effectively with their clients.
✨Know Your Tech Basics
Familiarise yourself with common IT support issues and solutions. Even if you don’t have extensive experience, showing a genuine interest in IT and being able to discuss basic troubleshooting steps can set you apart from other candidates.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer, as this is crucial for a Service Desk Engineer.
✨Understand SLAs and KPIs
Research what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are relevant to the role. Being able to discuss how you would meet these expectations shows that you understand the importance of performance metrics in a service desk environment.