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- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a key player in the education sector, making a difference in students' lives.
- Benefits: Enjoy a competitive salary, 25 days leave, pension, life insurance, and more.
- Other info: Opportunity for career growth and travel between sites.
- Why this job: Be at the forefront of tech in education, shaping the future while developing your skills.
- Qualifications: Experience in IT management and strong technical knowledge required.
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
- To line manage, support, and train IT technicians across one or more regions (up to 5–6 direct reports).
- Conduct regular performance reviews, coaching and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Plymouth as an IT Services Team Leader and how you can become a part of their ongoing success story.
IT Services Team Lead in Plymouth employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and management experience. Be ready to share specific examples of how you've led teams and tackled complex IT issues. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t forget to showcase your passion for education! When chatting with potential employers, highlight how your IT expertise can enhance learning experiences. They’ll love to see that you’re not just about tech, but also about making a difference.
✨Tip Number 4
Apply through our website for a smoother process! We’ve got all the resources you need to make your application stand out. Plus, it shows you’re serious about joining the team and ready to take on the challenge of leading IT services in schools.
We think you need these skills to ace IT Services Team Lead in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and technical expertise, especially in areas like Windows and M365, to show us you're the right fit for the IT Services Team Lead role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the education sector and how your background aligns with our needs. Don’t forget to mention your experience in managing IT technicians and delivering high-quality service.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and support teams effectively. Use metrics where possible to quantify your success, like improvements in service delivery or technician performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've provided advanced troubleshooting or managed IT projects, as this will show your expertise and confidence.
✨Showcase Your Leadership Skills
As an IT Services Team Lead, you'll be managing a team of technicians. Prepare examples of how you've successfully led teams in the past, conducted performance reviews, or provided coaching. Highlighting your experience in developing others will resonate well with the interviewers.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and needs of the education sector. Research the organisation's values and how they align with your own. This will help you articulate why you're a great fit for their mission and how you can contribute to their success.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the organisation is the right fit for you. Plus, it demonstrates your proactive approach!