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- Tasks: Lead IT service operations and ensure top-notch support for staff and students.
- Company: Join a key player in the education sector with a focus on innovation.
- Benefits: Enjoy 25 days holiday, pension, life insurance, and remote work flexibility.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference in education by enhancing IT services and support.
- Qualifications: Experience in IT management and strong leadership skills required.
Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites.
You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement. You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Role and Responsibilities:- Leading company-wide IT service operations and BAU delivery
- Line managing Service Leads and the central Service Desk
- Owning incident, request, problem and change processes
- Managing IT procurement, assets and supplier relationships
- Acting as the key operational escalation point
- Driving service consistency, standards and continuous improvement
- Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows
- Collaborate with Infrastructure, and Governance Leads to ensure alignment with strategic and compliance requirements
- Maintain architectural documentation, system maps and operational workflows
- Own and oversee day-to-day IT service operations across the business
- Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met
- Manage resourcing and workload distribution across the business based on demand
- Lead operational incident, request, problem and change processes (aligned to ITIL)
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Plymouth as an IT Services Manager and how you can become a part of their ongoing success story.
IT Services Manager in Plymouth employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an IT Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service management best practices. We want you to be ready to showcase how you can drive service consistency and continuous improvement in your potential new role.
✨Tip Number 3
Don’t forget to highlight your leadership skills! As you'll be managing Service Leads and the central Service Desk, make sure to share examples of how you've successfully led teams and improved service delivery in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can help us enhance IT services in the education sector.
We think you need these skills to ace IT Services Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Services Manager role. Highlight your experience in managing IT operations and any relevant achievements that showcase your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for education and how your skills align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills: Since this role involves managing Service Leads and the central Service Desk, be sure to highlight your leadership experience. Share examples of how you've successfully led teams and improved IT services in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your ITIL Inside Out
Since the role involves leading operational incident, request, problem, and change processes aligned to ITIL, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can improve service delivery.
✨Showcase Your Leadership Skills
As you'll be managing Service Leads and the central Service Desk, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams, managed conflicts, or improved team performance in previous positions.
✨Understand the Education Sector
Familiarise yourself with the specific challenges and needs of IT services in the education sector. Research trends and issues that schools and universities face, and be prepared to discuss how you can address these in your role as IT Services Manager.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-world situations. Think about past incidents you've managed and how you ensured service consistency and customer satisfaction, and be ready to share those stories.