At a Glance
- Tasks: Lead the transition of digital services into live operations for a major government programme.
- Company: Established IT Consultancy with a focus on innovative government digital services.
- Benefits: Remote work, competitive daily rates, and a chance to make a real impact.
- Other info: Immediate start with opportunities for professional growth in a dynamic environment.
- Why this job: Join a vital project that shapes government digital services and enhances public sector efficiency.
- Qualifications: Proven experience in service transition and strong knowledge of ITIL 4 principles.
The predicted salary is between 54000 - 66000 £ per year.
Service Transition Manager
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
- 3-month contract
- Remote Working
- Outside IR35
- Market Rates (c£465 to £485 per day)
The Opportunity
We are currently supporting an established IT Consultancy with the appointment of an experienced Service Transition Manager to support a major central government programme around Government Digital Services (GDS).
This is an immediate-start opportunity for a strong Service Transition professional with proven experience transitioning digital, technology or IT services into live / BAU operational support.
The role will cover the full-service transition lifecycle, including service discovery, service design, operational readiness, service acceptance, implementation, knowledge transfer, go-live and Early Life Support (ELS).
This is a Service Transition and Operational Readiness role. It does not involve providing live BAU service support, incident/problem resolution or commercial/procurement activity.
Skills and Experience
- Proven experience as a Service Transition Manager, Service Transition Lead or similar working within complex enterprise or public-sector environments.
- Strong practical knowledge of ITIL 4 and Service Management principles (ideally with ITIL 4 certification)
- Experienced in transitioning digital, technology or IT services into live / BAU operations.
- Strong experience with Operational Readiness, Service Acceptance and Go-Live processes, with experience of CMDBs and service dependency mapping.
- Proven experience developing and managing Service Design Packages (SDPs) and transition documentation.
- Strong understanding of support models, service ownership, RACI/RAS and operational responsibilities.
- Experience defining or managing SLAs, SLRs and OLAs.
- Experience coordinating knowledge transfer and operational handover.
- Experience producing or assuring runbooks, operational procedures and support documentation.
- Strong experience working with technical, operational, business and supplier stakeholders.
- Excellent governance, risk, issue and dependency management skills.
- Strong communication and stakeholder management capability. xgikmsk
- Experience with service management tooling and governance frameworks.
Role and Responsibilities
You will work closely with service owners, technical and operational teams, project and delivery teams, suppliers and wider stake...
Service Transition Manager in Newton employer: ISR RECRUITMENT LIMITED
Join a dynamic managed service provider in Redruth, Cornwall, where you will not only lead complex technical projects but also have the opportunity to shape the future of the technical team. With a strong emphasis on employee growth, you will receive support for professional certifications and training, alongside a generous holiday package and a collaborative work culture that values your input and expertise. This role offers a unique blend of hands-on technical involvement and strategic management, making it an excellent place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in Newton
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
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When you spot an opening at ISR RECRUITMENT LIMITED that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Transition Manager in Newton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ISR RECRUITMENT LIMITED, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ISR RECRUITMENT LIMITED can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ISR RECRUITMENT LIMITED will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ISR RECRUITMENT LIMITED. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ISR RECRUITMENT LIMITED.
