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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist with hardware/software roll-outs.
- Company: Leading professional services company in Exeter with a strong local reputation.
- Benefits: Up to £25,000 salary, 25 days holiday, pension, life insurance, and medical benefits.
- Why this job: Join a proactive team and make a real impact in a dynamic IT environment.
- Qualifications: 1+ years in IT support, strong Windows Server and Office 365 knowledge required.
- Other info: Great career growth opportunities and a chance to work on exciting projects.
The predicted salary is between 20000 - 30000 £ per year.
Overview
- IT Support Technician
- Exeter, Devon
- Up to c£25,000 per year
- 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc.
Skills and Experience
- 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential
- Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Experience of working within an ITIL environment would be valuable
- Technical qualifications such as CompTIA+, Network + would be advantageous
- Experience within a Law Firm or similar area desirable but not essential
- Excellent customer service skills focused on providing your colleagues with first-class support
NB: A full driving licence is essential (access to a vehicle is not required, but beneficial)
The Opportunity
My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.
This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.
You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software.
Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems.
Applications
Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
#J-18808-Ljbffr
IT Support Technician employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar environments. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT support roles or take on freelance gigs to boost your skills and show potential employers that you're proactive and passionate about IT.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot specific issues, as this will demonstrate your problem-solving skills and technical knowledge.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line support and showcases your skills with Windows Server and Office 365. We want to see how your background fits the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to our team. We love seeing candidates who are proactive and eager to learn, so let that enthusiasm come through!
Show Off Your Customer Service Skills: Since this role involves providing first-class support, make sure to highlight any customer service experience you have. We’re looking for someone who can communicate effectively and help colleagues with a smile, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills, especially Active Directory, DHCP, and DNS. Familiarise yourself with Office 365 features like SharePoint and OneDrive, as these are likely to come up during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class support, be ready to share examples of how you've helped colleagues in the past. Think of specific situations where you turned a frustrating tech issue into a positive experience for someone.
✨Prepare for ITIL Questions
If you have experience working in an ITIL environment, be prepared to discuss it. If not, do a bit of research on ITIL principles and how they apply to IT support. This shows you're proactive and willing to learn.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This demonstrates your interest and helps you gauge if the company is the right fit for you.
