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- Tasks: Resolve service requests and work on exciting IT infrastructure projects.
- Company: Dynamic managed service provider in the UK with a supportive team.
- Benefits: Competitive salary, generous leave policy, and hybrid working options.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: Over 2 years of helpdesk experience and strong Windows Server skills.
- Other info: Great opportunities for career growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A managed service provider in the UK is seeking a 2nd Line Support Engineer to enhance their Service Desk team. The ideal candidate should have over 2 years of relevant experience in a helpdesk environment and possess strong Windows Server skills. This role involves resolving a high volume of service requests and offers opportunities for project-based work in IT infrastructure. Hybrid working is available, along with competitive salary and benefits, including a generous leave policy.
Hybrid 2nd Line IT Support Engineer (MSP) employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line IT Support Engineer (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with Windows Server and helpdesk environments. We want to see how you can solve problems and make an impact!
✨Tip Number 3
Prepare for the technical questions! Brush up on common issues faced in 2nd line support roles. We know you’ve got the skills, so let’s make sure you can demonstrate them confidently when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid 2nd Line IT Support Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a helpdesk environment and showcases your Windows Server skills. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Support Engineer role and how you can contribute to our Service Desk team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled service requests in the past. We’re looking for candidates who can demonstrate their ability to resolve issues efficiently, so share those success stories that highlight your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your Windows Server skills before the interview. Be ready to discuss specific scenarios where you've resolved issues or improved processes. This will show that you not only have the technical know-how but also practical experience.
✨Showcase Your Helpdesk Experience
With over 2 years in a helpdesk environment, be prepared to share examples of how you've handled high volumes of service requests. Highlight any metrics or achievements that demonstrate your efficiency and effectiveness in previous roles.
✨Prepare for Project Discussions
Since this role offers project-based work, think about past projects you've been involved in. Be ready to discuss your role, the challenges faced, and how you contributed to the project's success. This will illustrate your ability to work beyond just day-to-day support.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and the company's approach to hybrid working. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
