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For Companies At a Glance
- Tasks: Join a team to provide top-notch IT support and network management for various clients.
- Company: Work with a client dedicated to innovative tech solutions for schools, charities, and SMEs.
- Benefits: Enjoy market rates, flexible work, and opportunities for professional growth.
- Why this job: Be part of a proactive team enhancing customer efficiency through cutting-edge technology.
- Qualifications: Solid IT background with skills in Windows Server, Active Directory, and cloud solutions required.
- Other info: Must have a full UK driving licence and be ready to travel within the M25.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
Location: London (+ travel within the M25)
Market Rates
The Opportunity:
Working with a team of Field Service Engineers and directly into a number of customers (schools, charities, hospitals and a variety of SMEs), to ensure a high level of IT support and network management. You will also be servicing customers and providing vendor management (negotiating SLAs and contractual terms).
Skills and Experience:
- Windows Server
- Active Directory
- Microsoft Exchange
- Basic knowledge of Linux and UNIX systems
- Avaya IP Office and VOP phone systems
- Hardware management and configuration
- Full UK driving licence
Candidates will have a solid background in managing complex IT systems, migrating existing IT systems to the cloud, including print management, cloud solutions (telephony and IT), network troubleshooting and AV Support, along with Windows Server management, Active Directory, Google Workspace and networking solutions like VLANs and firewalls.
Role and Responsibilities:
Within the role, you will respond to call-outs in a timely and professional manner, identifying and resolving technical faults and undertaking all technical modifications as they arise. You will provide advice and training to customers on all aspects of the machines' functions in order to ensure that customers are fully aware of and utilise the full capabilities of the installed devices.
You will be joining a client that has dedicated themselves to listening to their customer’s needs, observing how their businesses operate and providing them with solutions that increase efficiency and lower operational costs, as well as training their people how to use them effectively.
They have a dedicated team of skilled engineers that provide support both on-site and remotely, and you will be helping them to enhance this level of service in a number of new areas.
You must have a proactive and flexible approach to your work and be able to travel within your designated region (within the M25).
Please call Edward Laing here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology.
Field Service Engineer employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Active Directory. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Network with current or former Field Service Engineers in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed IT systems or resolved technical issues. Being able to share specific examples will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Show your enthusiasm for customer service and support. Since this role involves working directly with clients, highlighting your ability to communicate effectively and train users on technology will be crucial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Field Service Engineer position. Make sure you understand the key responsibilities and required skills, such as Windows Server management and network troubleshooting.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your background in managing complex IT systems and any experience with cloud solutions or vendor management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach. Mention specific examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft Exchange. Be prepared to discuss your experience with these systems and how you've managed complex IT environments in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've identified and resolved technical faults. Highlight any specific situations where your troubleshooting skills made a significant impact on customer satisfaction.
✨Understand the Customer's Needs
Since the role involves working closely with customers like schools and hospitals, demonstrate your understanding of their unique challenges. Discuss how you can provide tailored solutions that enhance efficiency and reduce operational costs.
✨Emphasise Your Flexibility and Proactivity
The job requires a proactive approach and the ability to travel within the M25. Make sure to convey your willingness to adapt to different situations and your commitment to providing excellent service, whether on-site or remotely.
