Business Programme & Product Manager – Next Gen CRM & AI
* Hybrid-working (West London + WFH)
* £520 to £540 per day
* 12-month contract (Inside IR35 / via Umbrella)
The Opportunity:
ISR Recruitment is supporting a global pharmaceutical organisation who are seeking an experienced Business Programme & Product Manager to support the ex-US rollout of Next Gen CRM and AI-enabled capabilities for Field teams.
This is a hands-on role working across Business, Product, Programme, Commercial, Medical, IT, affiliates and external partners to turn strategy into execution and ensure the programme delivers meaningful business outcomes.
This is not a traditional programme reporting role. The successful candidate will be proactive, commercially aware and comfortable identifying issues, connecting dependencies, bringing stakeholders together and driving problems through to resolution.
You will act as a hands-on extension of the programme leadership team, helping translate strategic priorities into tangible actions and outcomes across a complex global transformation programme where you will need to be comfortable working with ambiguity, challenging where necessary and taking ownership of issues rather than simply tracking them.
Skills and Experience:
* Strong experience in Business Programme Management, Product Management, Commercial Operations or Business Transformation.
* Pharmaceutical / Life Sciences / Healthcare industry experience.
* CRM or customer-engagement platform experience.
* Salesforce and/or Veeva experience.
* AI-enabled business or field capabilities.
* Commercial or Medical Affairs transformation.
* Global / regional rollout programmes involving multiple affiliates or markets.
* Product roadmap and product management experience.
* Experience delivering complex programmes within a large/global organisation.
* Proven ability to coordinate multiple stakeholders, teams and workstreams.
* Excellent senior stakeholder management and communication skills.
* Comfortable working autonomously and taking ownership in an ambiguous environment.
* Ability to move between strategic thinking and hands-on execution.
* Experience supporting significant business or technology transformation
Role and Responsibilities:
* Drive business-side execution across the Next Gen CRM and AI for Field portfolio.
* Translate stra...
Business Programme & Product Manager (Pharma) in East Kilbride employer: ISR RECRUITMENT LIMITED
Join a dynamic managed service provider in Redruth, Cornwall, where you will not only lead complex technical projects but also have the opportunity to shape the future of the technical team. With a strong emphasis on employee growth, you will receive support for professional certifications and training, alongside a generous holiday package and a collaborative work culture that values your input and expertise. This role offers a unique blend of hands-on technical involvement and strategic management, making it an excellent place for those looking to make a meaningful impact while advancing their careers.
