Customer Success Executive

Customer Success Executive * Plymouth, Devon * Up to c£30,000 per year * Plus excellent company benefits package (including 25 days holiday plus Bank Holidays, Pension, Life Insurance, etc. The Opportunity: My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role. With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided. The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results. The successful candidate should have strong interpersonal skills, whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services. Skills and Experience: * Build and maintain strong, positive relationships with clients assigned to you. * Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients. * Remain diligent and ensure all contracts are renewed upon expiration. * Visit and host clients in order to form a close bond and foster a “can do” attitude (this includes out-of-hours events). * Generate progress reports for clients, the Customer Success Manager and other senior staff. * Work closely with the Sales Team and liaise with the Technical Team on behalf of the client. * Develop and maintain a sound technical understanding of products and services the company offers. * Undertake training and to assist in training other or new members of staff as required. * Work in accordance with all company procedures and guidelines. Please contact John here at ISR to learn more about our exciting client based in Plymouth and their ongoing growth plans??