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- Tasks: Lead and support IT technicians across schools, ensuring top-notch IT service delivery.
- Company: Join a key player in the education sector, making a difference in students' lives.
- Benefits: Enjoy 25 days holiday, pension contributions, life insurance, and a competitive salary.
- Other info: Dynamic role with opportunities for growth and travel across multiple sites.
- Why this job: Be at the forefront of tech in education, shaping the future while developing your skills.
- Qualifications: Experience in managing IT teams and strong technical knowledge in Windows and networking.
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence. This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities. The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:- Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
- Conduct regular performance reviews, coaching, and skills development for technicians.
- Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
- Provide operational technical support to the region(s).
- Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
- Provide advanced troubleshooting for hardware, software, networking, and cloud services.
- Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
- Strong technical knowledge of Windows, M365, networking and device management.
- Experience managing and developing IT Technicians.
- Full driving licence and access to a vehicle for travelling between sites.
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Wiltshire as an IT Services Team Leader and how you can become a part of their ongoing success story.
IT Services Team Lead in Calne employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Team Lead in Calne
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Services Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows, M365, and networking. We recommend practising common interview questions related to team management and troubleshooting to showcase your expertise.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed and developed IT technicians in the past. Highlight any performance reviews or coaching experiences that demonstrate your ability to lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make this happen!
We think you need these skills to ace IT Services Team Lead in Calne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and technical expertise, especially in areas like Windows and M365, to show us you're the right fit for the IT Services Team Lead role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the education sector and how your background aligns with our needs. Don’t forget to mention your experience in managing IT technicians and delivering high-quality service.
Showcase Your Technical Skills: Since this role involves advanced troubleshooting and technical support, make sure to include specific examples of your technical skills. Whether it's handling escalated issues or supporting project delivery, we want to see how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, networking, and device management. Be ready to discuss specific scenarios where you've provided advanced troubleshooting or managed IT technicians effectively.
✨Showcase Your Leadership Skills
As a potential IT Services Team Lead, it's crucial to demonstrate your line management experience. Prepare examples of how you've supported, trained, and conducted performance reviews for your team. Highlight your coaching style and how it has positively impacted your team's performance.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of IT services in the education sector. Be prepared to discuss how you can ensure high-quality service delivery across multiple schools and how you would adhere to Trust IT policies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated technical issues. Think of specific examples where you've successfully resolved complex problems or led project deliveries, like device rollouts or network upgrades.