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- Tasks: Resolve service requests and support users in a dynamic Service Desk team.
- Company: Join a leading managed service provider with a focus on teamwork.
- Benefits: Enjoy hybrid working, generous holiday, and pension options.
- Why this job: Make a difference by helping clients solve their IT challenges.
- Qualifications: 2+ years in 2nd Line Support, strong Windows Server and Office 365 knowledge.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A managed service provider is seeking an experienced 2nd Line Support Engineer in Bodmin, England. The role involves resolving a high volume of service requests as part of a dedicated Service Desk team.
Candidates should have over 2 years experience in a similar role, particularly within an MSP, and possess strong knowledge of Windows Server and Office 365.
The position offers hybrid working conditions and excellent benefits including generous holiday and pension options.
Hybrid 2nd Line IT Support Engineer | MSP Expert in Bodmin employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line IT Support Engineer | MSP Expert in Bodmin
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows Server and Office 365, as these are key areas for the role. We recommend doing some mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled tricky support issues in the past. This will demonstrate your experience and ability to handle high volumes of service requests.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid 2nd Line IT Support Engineer | MSP Expert in Bodmin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support, especially within an MSP. We want to see how your skills with Windows Server and Office 365 shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you're passionate about IT support and how you can contribute to our Service Desk team.
Showcase Relevant Experience: When detailing your past roles, focus on specific achievements and challenges you've overcome. We love seeing how you've resolved service requests effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and Office 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Showcase Your MSP Experience
Since the role is within a managed service provider, highlight your experience in similar environments. Prepare examples of how you've handled high volumes of service requests and worked collaboratively within a team. This will demonstrate your ability to thrive in their fast-paced setting.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Practice articulating your thought process and problem-solving skills. This will help you convey your technical expertise and customer service approach effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
