At a Glance
- Tasks: Resolve 2000 service requests monthly and support diverse IT projects.
- Company: Dynamic managed service provider with a collaborative team culture.
- Benefits: Competitive salary, 25 days holiday, pension, life insurance, and hybrid working.
- Other info: Opportunity for career growth and exposure to exciting projects.
- Why this job: Join a rewarding environment and enhance your tech skills while making an impact.
- Qualifications: 2 years in 2nd Line support, strong Windows Server and Office 365 knowledge.
The predicted salary is between 27500 - 39000 £ per year.
Bodmin, Cornwall (Hybrid Working 2 days from home)
c£32,500 per year
Plus excellent company benefits (including 25 days holiday, BHs, Pension, Life Insurance, etc.)
Skills and Experience:- 2 years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment, preferably holding a current qualification
- Technical qualifications such as CompTIA, Network would be advantageous
- Experience of Agile methodologies would be an advantage
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Ability to work under pressure and manage multiple projects
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000 service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.
Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans.
Locations
2nd Line Support Engineer in Bodmin, Cornwall employer: ISR RECRUITMENT LIMITED
Join a dynamic managed service provider in Bodmin, Cornwall, where you will thrive in a supportive and collaborative work culture. With hybrid working options, generous benefits including 25 days holiday, and opportunities for professional growth through exposure to diverse projects, this role as a 2nd Line Support Engineer offers a fulfilling career path in a technology-driven environment. Be part of a team that values innovation and customer service excellence, making it an ideal place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Bodmin, Cornwall
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 2nd Line Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills, especially around Windows Server and Office 365. We want you to feel confident when discussing your experience with Active Directory and cloud storage solutions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky IT issues in the past. This will demonstrate your ability to handle the 2000 service requests that come through each month.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer in Bodmin, Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a 2nd Line role and any relevant skills like Windows Server and Office 365. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Technical Skills:Since this role requires specific technical knowledge, make sure to mention your experience with tools like VMWare, Hyper-V, and any ITIL qualifications. We’re keen on candidates who can hit the ground running, so highlight those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office 365. Be ready to discuss specific scenarios where you've used these technologies in your previous roles.
✨Showcase Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be dealing with various users. Prepare examples of how you've handled difficult customer interactions or resolved issues efficiently. This will demonstrate your ability to communicate effectively under pressure.
✨Familiarise Yourself with ITIL and Agile
Since the role involves working within an ITIL environment, it’s crucial to understand its principles. If you have any Agile experience, be sure to mention it, as it shows you're adaptable and can work well in dynamic settings.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their team dynamics, ongoing projects, or company culture. This not only shows your interest but also helps you gauge if it's the right fit for you.
