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- Tasks: Resolve 2000+ service requests monthly and support diverse IT projects.
- Company: Dynamic managed service provider with a collaborative team culture.
- Benefits: Competitive salary, 25 days holiday, pension, life insurance, and hybrid working.
- Why this job: Join a rewarding environment where you can grow your tech skills and make an impact.
- Qualifications: 2+ years in 2nd Line support, strong Windows Server and Office 365 knowledge.
- Other info: Opportunity for career growth and exposure to exciting project work.
The predicted salary is between 27500 - 39000 £ per year.
Location: Bodmin, Cornwall (+ Hybrid Working 2 days from home)
Salary: c£32,500 per year plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)
Skills and Experience:
- 2+ years experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPOs, Print Management, AD Sync)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment, preferably holding a current qualification
- Technical qualifications such as CompTIA+, Network+ would be advantageous
- Experience of Agile methodologies would be an advantage
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Ability to work under pressure and manage multiple projects
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
The Opportunity:
My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.
Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans.
2nd Line Support Engineer employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience with Windows Server, Office 365, and other tech skills. We recommend getting a friend to throw some tricky questions your way.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the 2000+ service requests they receive each month.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team and make an impact.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of experience in a similar helpdesk or IT environment. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows Server expertise and any MSP experience you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Engineer role. Mention your problem-solving skills and passion for technology, and don’t forget to show off your customer service abilities.
Show Off Your Technical Skills: When filling out your application, make sure to list all relevant technical qualifications like CompTIA+ or Network+. We love seeing candidates who are well-versed in Office 365 and have a basic understanding of networking concepts, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office 365. Be ready to discuss your experience with VMWare/Hyper-V and any ITIL practices you've followed. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging support issues in the past. Think about times when you had to manage multiple projects under pressure and how you prioritised tasks. This will demonstrate your ability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Since you'll be interacting with a range of people, practice explaining technical concepts in simple terms. This shows that you can communicate effectively with both technical and non-technical staff. Remember, good customer service is key in this role!
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will help you tailor your answers and show that you're a good fit for their team. Plus, it’ll give you some great talking points during the interview!
