Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to resolve 2000+ service requests monthly and tackle exciting IT challenges.
- Company: A leading managed service provider with a supportive and collaborative culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, life insurance, and hybrid working.
- Why this job: Make a real impact in a rewarding role while developing your tech skills.
- Qualifications: 2+ years in 2nd Line support, strong Windows Server experience, and excellent customer service skills.
- Other info: Opportunity for career growth and exposure to diverse projects in infrastructure and software solutions.
The predicted salary is between 27500 - 39000 £ per year.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Location: Bodmin, Cornwall (+ Hybrid Working 2 days from home)
Salary: c£32,500 per year
Benefits: Excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)
Skills and Experience:
- 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential
- Experience working for an MSP is essential
- Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
- VMWare/Hyper-V knowledge
- Working within an ITIL environment, preferably holding a current qualification
- Technical qualifications such as CompTIA+, Network+ would be advantageous
- Experience of Agile methodologies would be an advantage
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
- Experience with onsite/offsite backup products and storage (including cloud storage)
- Ability to work under pressure and manage multiple projects
- Excellent customer service skills
- A full driving licence (access to a vehicle is not required, but beneficial)
The Opportunity:
My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.
Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.
You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.
Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans.
2Nd Line Support Engineer employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and soft skills. Practice common interview questions related to 2nd Line Support roles, and be ready to showcase your problem-solving abilities. Remember, confidence is key!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you can stand out from the crowd and show that you're genuinely interested in the role and the company.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2Nd Line Support Engineer
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you’ve got a solid grasp of the skills and experience mentioned in the job description. Highlight your 2+ years in a similar role and any relevant technical qualifications like CompTIA+ or Network+. We want to see how your background fits with what we’re looking for!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the specific role of 2nd Line Support Engineer. Mention your experience with Windows Server, Office 365, and any MSP work you've done. Show us why you’re the perfect fit for our team!
Show Off Your Soft Skills: Technical skills are crucial, but don’t forget to showcase your soft skills too! We love candidates who can communicate well and provide excellent customer service. Share examples of how you’ve managed pressure and worked on multiple projects simultaneously.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office 365. Be ready to discuss specific scenarios where you've used these technologies in your previous roles.
✨Showcase Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be dealing with various clients. Prepare examples of how you've handled difficult customer situations or resolved issues efficiently. This will demonstrate your ability to communicate effectively and provide excellent service.
✨Familiarise Yourself with ITIL and Agile
Since the role involves working within an ITIL environment, it’s crucial to understand its principles. If you have any Agile experience, be sure to mention it! Discuss how these methodologies have helped you in past projects.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their team dynamics, ongoing projects, or company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
