At a Glance
- Tasks: Manage warranty claims and invoicing for a busy commercial vehicle workshop.
- Company: Join a well-established automotive business near Heathrow.
- Benefits: Up to £32,000 salary, performance bonuses, and 30 days annual leave.
- Other info: Great career development opportunities and supportive work environment.
- Why this job: Perfect for detail-oriented individuals wanting to grow in the automotive industry.
- Qualifications: Experience in automotive warranty or administration is preferred.
The predicted salary is between 34848 - 42592 £ per year.
- Warranty & Claims Administrator (Commercial Vehicle)
- HGV Warranty & Claims Administrator
Location
Heathrow, West London
Salary
Up to £32,000 basic
OTE
Up to £35,000 including bonus
Hours
Monday to Friday, 7:00am - 4:00pm
Job Type
Full-time, Permanent
Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.
Are you experienced in automotive warranty, workshop administration or service invoicing and looking for your next move?
ISQ Recruitment is recruiting for a
HGV Warranty & Claims Administrator to join a busy commercial vehicle operation based near Heathrow.
This is a varied back-office role supporting workshop activity across warranty, repair and maintenance agreements and customer invoicing.
You do not necessarily need previous HGV experience.
Applications are welcomed from people who have worked within car dealerships, LCV workshops, commercial vehicle businesses or other automotive aftersales environments .
This could also be an excellent move for an experienced
Service Advisor who enjoys the administrative and technical side of aftersales and would like to move away from a predominantly customer-facing position.
The Role
You will be responsible for making sure completed workshop work is accurately converted into the correct claims and invoices.
Working closely with service, workshop and accounts colleagues, you will review job information, prepare submissions, investigate discrepancies and ensure outstanding claims are followed through.
The role involves working across several systems, so strong computer skills, accuracy and the ability to manage multiple tasks are essential.
Your day-to-day duties will include
- Preparing and submitting automotive warranty claims
- Processing repair and maintenance contract claims
- Producing customer and retail invoices for completed workshop work
- Checking job cards, labour entries, parts and supporting information
- Ensuring submissions meet the relevant warranty or contract requirements
- Investigating rejected or queried claims and arranging corrections
- Following outstanding claims through to completion
- Liaising with service departments regarding missing or incorrect information
- Working with accounts colleagues to resolve invoicing queries
- Maintaining accurate electronic and administrative records
- Using multiple manufacturer and internal systems throughout the working day
- Supporting administration relating to work completed at other workshop locations
- What We’re Looking For
This position would suit someone who already understands how an automotive workshop or dealership operates.
- We would be particularly interested in speaking with candidates currently working as a:
- Warranty Administrator
- Warranty Advisor
- Automotive Claims Processor
- Service Administrator
- R&M Administrator
- Service Advisor
- Workshop Administrator
- Automotive Invoice Processor
You will ideally have
- Previous automotive industry experience
- Knowledge of vehicle servicing, maintenance and repair processes
- Experience with warranty, claims or invoicing administration
- Strong attention to detail
- Good numerical and administrative skills
- Confidence learning and using several software systems
- The ability to prioritise a busy workload
- Good communication skills when dealing with internal departments
- A methodical approach to paperwork and data
Experience within
HGV or commercial vehicles would be advantageous, but candidates from car and LCV backgrounds are equally encouraged to apply.
- What's On Offer
- Up to £32,000 basic salary
- Up to £3,000 annual performance bonus
- Monday-to-Friday working
- Manufacturer and systems training
- 30 days' annual leave including bank holidays
- Additional holiday linked to length of service
- Holiday purchase scheme
- Workplace pension
- Free annual Class IV MOT
- Electric vehicle salary sacrifice scheme
- Employee wellbeing support
- Mental health support within the workplace
- Employee referral rewards
- Enhanced paternity provision
- Company uniform
- Cycle to work scheme
- Accident insurance
- Genuine opportunities to develop within a well-established automotive business
This is a strong opportunity for someone who enjoys the detail behind automotive aftersales and wants to build specialist knowledge within
HGV warranty, R&M claims and workshop invoicing .
Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.
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Warranty & Claims Administrator (Commercial Vehicle) employer: ISQ Recruitment
Join a leading automotive employer in Heathrow as an LCV Master Technician, where you will benefit from a supportive and professional workshop environment that prioritises employee growth and development. With competitive earnings potential, extensive benefits including 30 days annual leave, ongoing manufacturer training, and a strong focus on mental health support, this role offers a rewarding career path for skilled technicians looking to make a meaningful impact in the industry.
