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For Companies At a Glance
- Tasks: Manage customer service journeys and ensure high standards of care.
- Company: Join a respected, family-owned automotive dealer group in Bicester.
- Benefits: Competitive salary, bonus potential, 30 days leave, and mental health support.
- Why this job: Be the vital link between customers and the workshop, making a real impact.
- Qualifications: Experience as a Service Advisor with strong communication skills.
- Other info: Great career growth opportunities and supportive training programmes.
The predicted salary is between 28000 - 32000 £ per year.
Location: Bicester
Salary: £28,000 - £32,000 basic + bonus up to £4,000 (OTE £36,000)
Hours: 44.5 hours per week | 1 in 3 Saturday mornings
ISQ Recruitment is currently working in partnership with a well-established automotive dealer group to recruit an experienced VAG Service Advisor for their Volkswagen Commercial Vehicles site in Bicester. This role is ideal for a customer-focused Service Advisor who enjoys ownership of the service journey, strong communication with customers and technicians, and working within a structured, brand-led aftersales environment.
The Role
As Service Advisor, you will act as the key link between customers and the workshop, managing the service process from initial booking through to vehicle handover. You will ensure accurate job preparation, clear communication, and a consistently high standard of customer care. You will be responsible for maintaining workshop efficiency, supporting service and parts revenue through professional recommendations, and ensuring all work is authorised, documented, and completed in line with Volkswagen Commercial Vehicles standards.
Key Responsibilities
- Manage customer bookings via phone, email, and face-to-face interactions
- Prepare repair orders with full and accurate vehicle and customer information
- Explain repair requirements clearly, including Retail, Fleet, and Warranty work
- Identify recall campaigns and arrange completion where applicable
- Provide regular customer updates throughout the service process
- Gain authorisation for additional work via customers or approval platforms
- Control work-in-progress (WIP) and monitor vehicle completion times
- Raise invoices and ensure accurate costing of completed work
- Maintain service records and vehicle history to brand and compliance standards
- Coordinate parts ordering and sub-contractor work when required
- Conduct post-service follow-up calls to confirm customer satisfaction
- Maintain a professional customer reception environment
- Ensure ongoing compliance with brand processes, health & safety, and company procedures
About You
- Previous experience as a Service Advisor within a VAG or automotive environment
- Strong customer service and communication skills
- Excellent attention to detail and administration ability
- Confident working with technical information and repair processes
- Organised, proactive, and able to manage multiple priorities
- Comfortable working independently and as part of a wider aftersales team
- Experience with light commercial or HGV environments is advantageous but not essential
What’s on Offer
- Competitive basic salary with achievable bonus structure
- Manufacturer and multi-brand training programmes
- 30 days annual leave including bank holidays
- Additional holiday entitlement linked to length of service
- Holiday purchase scheme
- Employer pension scheme
- Free annual Class IV MOT
- Cycle to work scheme
- EV salary sacrifice scheme
- Mental health support and wellbeing initiatives
- Referral bonuses
- Company uniform provided
- On-site parking
- Opportunity to build a long-term career within a respected, family-owned dealer group
Apply
If you are a Service Advisor with VAG experience and are looking for your next step within a professional, brand-led environment, ISQ Recruitment would be delighted to hear from you.
Service Advisor employer: ISQ Recruitment
Contact Detail:
ISQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Try role-playing with a friend or family member to get comfortable with the kind of conversations you'll be having.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team dynamics and how they handle customer feedback. This shows you're genuinely interested in making a positive impact in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in a VAG or automotive environment, and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we're looking for. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your knack for connecting with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ISQ Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen Commercial Vehicles and the specific services they offer. Familiarise yourself with common repair processes and customer service scenarios that might come up during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers and technicians in the past. Think about times when you had to explain complex information clearly and concisely.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond to ensure a positive service experience. This will show that you understand the importance of customer care in this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as managing multiple bookings or dealing with a dissatisfied customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay organised under pressure.
