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- Tasks: Be the go-to person for customers, managing their service journey from start to finish.
- Company: Join a respected, family-owned automotive dealer group with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus potential, and 30 days of annual leave.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic environment.
- Qualifications: Experience as a Service Advisor in the automotive industry and strong communication skills.
- Other info: Great career growth opportunities and supportive workplace culture.
Location: Bicester
Salary: £28,000 - £32,000 basic + bonus up to £4,000 (OTE £36,000)
Hours: 44.5 hours per week, 1 in 3 Saturday mornings
ISQ Recruitment is currently working in partnership with a well-established automotive dealer group to recruit an experienced VAG Service Advisor for their Volkswagen Commercial Vehicles site in Bicester. This role is ideal for a customer-focused Service Advisor who enjoys ownership of the service journey, strong communication with customers and technicians, and working within a structured, brand-led aftersales environment.
The Role
- Act as the key link between customers and the workshop, managing the service process from initial booking through to vehicle handover.
- Ensure accurate job preparation, clear communication, and a consistently high standard of customer care.
- Maintain workshop efficiency, supporting service and parts revenue through professional recommendations.
- Ensure all work is authorised, documented, and completed in line with Volkswagen Commercial Vehicles standards.
Key Responsibilities
- Manage customer bookings via phone, email, and face-to-face interactions.
- Prepare repair orders with full and accurate vehicle and customer information.
- Explain repair requirements clearly, including Retail, Fleet, and Warranty work.
- Identify recall campaigns and arrange completion where applicable.
- Provide regular customer updates throughout the service process.
- Gain authorisation for additional work via customers or approval platforms.
- Control work-in-progress (WIP) and monitor vehicle completion times.
- Raise invoices and ensure accurate costing of completed work.
- Maintain service records and vehicle history to brand and compliance standards.
- Coordinate parts ordering and sub-contractor work when required.
- Conduct post-service follow-up calls to confirm customer satisfaction.
- Maintain a professional customer reception environment.
- Ensure ongoing compliance with brand processes, health & safety, and company procedures.
About You
- Previous experience as a Service Advisor within a VAG or automotive environment.
- Strong customer service and communication skills.
- Excellent attention to detail and administration ability.
- Confident working with technical information and repair processes.
- Organised, proactive, and able to manage multiple priorities.
- Comfortable working independently and as part of a wider aftersales team.
- Experience with light commercial or HGV environments is advantageous but not essential.
What’s on Offer
- Competitive basic salary with achievable bonus structure.
- Manufacturer and multi-brand training programmes.
- 30 days annual leave including bank holidays.
- Additional holiday entitlement linked to length of service.
- Holiday purchase scheme.
- Employer pension scheme.
- Free annual Class IV MOT.
- Cycle to work scheme.
- EV salary sacrifice scheme.
- Mental health support and wellbeing initiatives.
- Referral bonuses.
- Company uniform provided.
- On-site parking.
- Opportunity to build a long-term career within a respected, family-owned dealer group.
Apply
If you are a Service Advisor with VAG experience and are looking for your next step within a professional, brand-led environment, ISQ Recruitment would be delighted to hear from you.
Service Advisor in Ambrosden employer: ISQ Recruitment
Contact Detail:
ISQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Ambrosden
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know about openings at Volkswagen or similar companies. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of VAG vehicles and their service processes. We recommend practising common interview questions and scenarios you might face as a Service Advisor. Confidence is key!
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled difficult situations or improved customer satisfaction in your previous roles. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor in Ambrosden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially in VAG or automotive environments. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing genuine enthusiasm for the position, so let your personality come through while keeping it professional.
Showcase Relevant Experience: When filling out your application, make sure to include specific examples of your previous work as a Service Advisor. Highlight any achievements or situations where you went above and beyond for customers – we appreciate that kind of dedication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ISQ Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen Commercial Vehicles and the specific services they offer. Familiarise yourself with common repair processes and customer service scenarios, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers and technicians in the past. Think about times when you’ve had to explain complex information clearly or manage customer expectations.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond to ensure a positive service experience. This will show that you understand the importance of customer care in the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the dealer group. This not only shows your interest but also helps you assess if it’s the right fit for you.
