At a Glance
- Tasks: Be the go-to person for customers, coordinating vehicle servicing and repairs.
- Company: Join a well-established automotive business in Gloucester with a supportive culture.
- Benefits: Enjoy 23 days' holiday, birthday off, pension scheme, and ongoing training.
- Other info: Dynamic team environment with excellent career progression and wellbeing support.
- Why this job: Kickstart your career in the automotive industry with real growth opportunities.
- Qualifications: Experience as a Service Advisor or strong customer service skills are a plus.
The predicted salary is between 30600 - 37400 £ per year.
Service Advisor - Automotive / Commercial Vehicles
Location
Gloucester, Gloucestershire
Salary
Job Type
Full-Time, Permanent
Working Hours
Monday to Friday, 7:00am - 3:30pm, plus alternate Saturdays, 7:00am - 12:00pm
Benefits
23 days' holiday plus bank holidays, birthday off, company pension, manufacturer training, career progression and employee wellbeing support.
Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.
The Opportunity
ISQ Recruitment is looking for a
Service Advisor to join a well-established automotive business in Gloucester.
This is a fantastic opportunity for an experienced Automotive Service Advisor, Service Receptionist or Aftersales Advisor looking to develop their career within a professional and supportive workshop environment.
You’ll be the key link between customers and the workshop, coordinating vehicle servicing, maintenance and repairs while ensuring customers receive excellent service throughout.
The business offers a competitive package, ongoing training and genuine opportunities for long-term career development.
Key Responsibilities
- Manage customer enquiries, service bookings and vehicle repair appointments.
- Coordinate workshop schedules to maximise efficiency and productivity.
- Keep customers informed of vehicle servicing, repairs and completion times.
- Prepare accurate job cards, repair estimates and invoices.
- Explain recommended repairs and additional maintenance requirements.
- Liaise with Vehicle Technicians, Mechanics and the Parts Department.
- Process warranty-related paperwork and maintain accurate service records.
- Identify opportunities to promote additional products and aftersales services.
- Deliver excellent customer service and maintain strong customer relationships.
What We're Looking For
- Previous experience as a
Service Advisor, Automotive Service Advisor or Service Receptionist is desirable.
- Experience working within a main dealership, independent garage or commercial vehicle workshop would be advantageous.
- Strong customer service and communication skills.
- Excellent organisational skills with the ability to manage multiple bookings.
- Confidence explaining vehicle servicing, maintenance and repair requirements.
- Good IT and administration skills.
- Experience using Kerridge or a similar dealership management system would be beneficial.
- A positive, professional attitude and the ability to work as part of a busy aftersales team.
Candidates with strong customer service and administration experience who are looking to develop a career in the automotive industry are also encouraged to apply.
What’s on Offer?
- Competitive salary dependent on experience.
- 23 days' annual leave plus bank holidays.
- Additional day off for your birthday.
- Company pension scheme.
- Life assurance - four times annual salary.
- Manufacturer and in-house training.
- Career development and progression opportunities.
- Employee Assistance Programme and wellbeing support.
- Access to a 24-hour online GP service.
- Enhanced maternity and paternity benefits.
- Long-service recognition and additional holiday entitlement.
- Supportive working environment within an established automotive business.
- #J-18808-Ljbffr
Service Advisor employer: ISQ Recruitment Ltd
Join a leading automotive logistics operation in the Wolverhampton area, where your expertise as a Logistics Process Engineer will be valued and rewarded. With a strong focus on employee growth, we offer 25 days of annual leave, a company pension, and recognition schemes to celebrate your contributions. Our collaborative work culture encourages innovation and improvement, making it an excellent environment for those looking to make a meaningful impact in a fast-paced industry.
