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- Tasks: Provide 1st and 2nd line IT support, manage Microsoft 365, and troubleshoot network issues.
- Company: Join a growing IT team in Leeds, dedicated to smooth business operations.
- Benefits: Enjoy a competitive salary, career growth, and access to training resources.
- Why this job: Be part of a dynamic environment where your skills make a real impact.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent problem-solving skills required.
- Other info: Office-based role with modern facilities in central Leeds.
The predicted salary is between 28000 - 35000 £ per year.
Location: Leeds, UK
Salary: Up to £35,000 per annum (depending on experience)
Hours: Monday to Friday, office-based. Not remote or hybrid.
Our Client based in Leeds is currently seeking an IT Support Professional to join their growing team, offering critical 1st and 2nd line support across their operations. This is an exciting opportunity to play a key role in the smooth functioning of IT systems that underpin their business.
Key Responsibilities
- Provide 1st and 2nd line IT support, responding to and resolving user queries efficiently.
- Administer and manage Microsoft 365, including user accounts, security settings, and system updates.
- Support and maintain SharePoint sites, including permissions and structure.
- Manage and configure Intune for device enrolment, policies, and compliance.
- Troubleshoot basic network and server issues, including connectivity and performance.
- Implement and follow ITIL processes for incident, problem, and change management.
- Manage hardware and software setups, including laptops, desktops, and mobile devices.
- Support the installation and maintenance of printers and other peripherals.
- Perform routine system backups and ensure data security protocols are followed.
- Document processes, resolutions, and common issues to improve knowledge sharing.
- Liaise with third-party providers for system maintenance or escalations.
- Provide training and support for end-users to ensure effective use of IT systems.
Essential Requirements
- Proven experience in 1st and 2nd line IT support roles.
- Strong working knowledge of:
- Microsoft 365 administration (including Teams, OneDrive, and Exchange).
- SharePoint management.
- Intune for device and application management.
- Basic networking and server administration.
- ITIL framework and best practices.
Desirable Skills
- Experience with cloud-based environments and virtualized systems.
- Familiarity with recruitment or service industry IT needs.
- Knowledge of endpoint security and antivirus management.
- Experience with CRM or applicant tracking systems (ATS).
What's on Offer:
- Competitive salary, depending on experience.
- Opportunity to work in a dynamic and supportive environment.
- Career growth opportunities within a forward-thinking company.
- Access to training and development resources to expand your skillset.
- Central Leeds office location with modern facilities.
How to Apply:
If you are a motivated and skilled IT professional looking to advance your career with a leading business, we want to hear from you! Please send your CV and a cover letter detailing your experience and suitability for the role to kes@isqrecruitment.co.uk or call 01603 369 500.
Information Technology Support Specialist employer: ISQ Recruitment ltd
Contact Detail:
ISQ Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, SharePoint, and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around incident and problem management processes. Being able to discuss how you've applied these principles in past roles will demonstrate your understanding of best practices in IT support.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully resolved technical issues under pressure. This will help you illustrate your capabilities effectively during the interview.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate this skill during the interview, so being clear and concise will set you apart from other candidates.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. Include specific examples of your work with Microsoft 365, SharePoint, and Intune, as well as any relevant ITIL processes you've implemented.
Craft a Compelling Cover Letter: In your cover letter, clearly explain why you're a great fit for the role. Mention your problem-solving skills and ability to communicate technical concepts effectively, as these are crucial for the position.
Showcase Relevant Skills: Emphasise your familiarity with Active Directory, basic networking, and server administration. If you have experience with cloud-based environments or endpoint security, make sure to include that as well.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ISQ Recruitment ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, SharePoint, and Intune. Highlight specific examples of how you've successfully managed user accounts, security settings, and troubleshooting in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when resolving IT issues, especially under pressure, as this is crucial for the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Be ready to explain technical concepts in simple terms, as you will need to support end-users who may not be tech-savvy.
✨Familiarise Yourself with ITIL Processes
Since the role involves implementing ITIL processes, brush up on your knowledge of incident, problem, and change management. Be prepared to discuss how you've applied these frameworks in your past experiences.
