At a Glance
- Tasks: Join the ALLSPACE team to provide top-notch technical support for satellite communications.
- Company: ALLSPACE, a leader in satellite technology with a dynamic and innovative culture.
- Benefits: Enjoy a contributory pension scheme, 25 days annual leave, and access to a free on-site gym.
- Other info: Flexible shifts and travel opportunities to support global customers.
- Why this job: Make a real impact in satellite operations while working with cutting-edge technology.
- Qualifications: Bachelor's degree in a STEM field and 8+ years of relevant experience required.
The predicted salary is between 60000 - 80000 € per year.
The Senior Satellite Terminal Support Engineer is part of the ALLSPACE team who are responsible for providing technical support to ALLSPACE customers. The Senior Satellite Terminal Support Engineer will work at ALLSPACE Technical Operations Centre (TAC) and will be responsible for resolving customer issues and supporting service activation. Flexibility to work shifts and occasional overtime may be needed as operations scale to meet a global customer base.
Responsibilities of this role are listed below:
- Act as a founding member of the support team, playing a key role in establishing and scaling ALLSPACE’s technical support and operational capability.
- Lead and coordinate complex technical investigations with Satellite Network Operators, teleport providers, and modem vendors, driving root cause analysis across RF, IP, and modem layers.
- Maintain clear ownership of customer communications during all operational events, delivering proactive, accurate, and technically credible updates throughout customer issues.
- Support service activation for live satellite links, including the commissioning, monitoring, and troubleshooting of satellite modems and associated ground segment equipment.
- Operate and improve ITSM processes (Incident, Release, and RMA), ensuring robust control of satellite network changes, modem firmware updates, and hardware replacements in live environments.
- Develop and maintain desk-level procedures and knowledge articles focused on satellite link bring-up, modem configuration, fault isolation, and recovery, accelerating operational maturity and reducing mean time to restore service.
- Deliver real-time support for ALLSPACE demonstrations and customer trials, including pre-event link validation, modem testing, and live monitoring to ensure service performance.
- Perform proactive link health checks and analysis of modem telemetry, RF metrics, and network performance to identify and remediate anomalies before they impact live service.
Qualifications:
- Bachelor’s degree in Telecommunications, Satellite Engineering, Electrical Engineering, or a related STEM discipline, or equivalent senior-level military operational experience in satellite communications, space systems, or network operations.
- 8+ years of progressive experience in satellite network operations, satellite terminal, modem providers, teleport operations, or complex field installation and commissioning environments, with accountability for live service performance.
- Extensive hands-on experience supporting GEO, MEO, and LEO satellite systems, including live link bring-up, modem configuration, service activation, and ongoing operational support.
- Proven track record of leading complex, time-critical troubleshooting across satellite, RF, modem, and IP layers within customer-impacting production environments.
- Demonstrated ability to operate effectively in a greenfield or high-growth environment, shaping operational processes, making sound technical decisions under pressure, and balancing speed with service stability.
- Strong written, verbal, and presentation skills, with credibility and confidence to communicate clearly with executive stakeholders, customers, vendors, and engineering teams.
- High level of personal ownership, urgency, and resilience, consistently driving investigations to resolution and setting the operational standard for others to follow.
Additional Notes:
- Eligibility to hold and pass secret security vetting (US).
- Flexibility to work shift and to travel to support customer requirements.
- Contributory Pension Scheme 3% standard.
- 25 days Annual Leave + Public Holidays.
- Cycle-to-Work Scheme.
- Car Scheme (Salary Sacrifice).
- Free On-Site Gym.
- Employee Assistance Programs.
- Discounts Platform.
Senior Satellite Terminal Support Engineer employer: Isotropic Systems
At ALLSPACE, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Technical Operations Centre where innovation meets collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside a supportive culture that values flexibility and work-life balance. With competitive benefits such as a contributory pension scheme, generous annual leave, and wellness initiatives, ALLSPACE is dedicated to fostering a rewarding career for our team members in the exciting field of satellite communications.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Satellite Terminal Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the satellite and telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to people on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with satellite systems and troubleshooting. Share specific examples of how you've tackled complex issues in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Let them know you’re excited about the opportunity and ready to bring your expertise to their team.
✨Tip Number 4
Prepare for interviews like a champ! Research ALLSPACE and understand their operations. Be ready to discuss how you can contribute to their technical support and operational capability. Confidence is key, so practice your responses and come armed with questions that show your interest in the role.
We think you need these skills to ace Senior Satellite Terminal Support Engineer
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in satellite network operations and technical support. We want to see how your background aligns with the role, so don’t hold back on those relevant skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and responsibilities. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application:Make sure to tailor your application to the specific role of Senior Satellite Terminal Support Engineer. Mention how your skills can help us scale our technical support and operational capability. Personal touches go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Isotropic Systems
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to satellite systems, RF, and IP layers. Be prepared to discuss your hands-on experience with GEO, MEO, and LEO satellite systems, as well as any complex troubleshooting you've done in the past.
✨Show Your Problem-Solving Skills
Be ready to share specific examples of how you've led technical investigations or resolved customer issues. Highlight your ability to drive root cause analysis and communicate effectively with stakeholders during operational events.
✨Demonstrate Flexibility and Ownership
Since the role requires flexibility with shifts and a proactive approach, be sure to convey your willingness to adapt and take ownership of tasks. Share instances where you've gone above and beyond to ensure service stability and performance.
✨Prepare for Real-Time Scenarios
Expect to be asked about how you would handle live support situations, such as service activation or link health checks. Think through potential scenarios and how you would validate links or troubleshoot issues on the spot.
