Financial Aid Counselor/Powers Promise Scholarship Coordinator in Sefton

Below you will find the details for the selection made, including any supplementary documentation, and questions you should review before applying.

Please see Special Instructions for more details.

It is the applicant's responsibility to ensure all required documents are submitted. Incomplete submissions and/or exclusions of required documents may cause an applicant to be ineligible for consideration. You may direct questions to jobs@isothermal.edu or via phone at (828)395-4200.

Position Information

Title

Full or Part Time

Full or Part Time Full Time

Number of Months

Number of Months 12 Months

Proposed Date of Employment

Proposed Date of Employment 12/01/2026

Work Schedule

Permanent or Temporary

Permanent or Temporary Permanent

Salary Band

Salary Band Commensurate with education and experience

Position Summary Information

Position Summary

In support of Isothermal Community College, the Financial Aid Counselor will assist students with financial aid processes and provide administrative duties, using advanced technical, interpersonal, and priority management competencies.

Responsibilities

• Facilitate the promotion of scholarship opportunities including the Powers Promise Scholarship and additional financial aid programs, including communications with applicants, students, area school personnel, community partners, and the general public.
• Explain application procedures, eligibility requirements, and disbursement procedures to students, prospective students, and families.
• Evaluate incoming records and request necessary documentation to complete student files.
• Assist students and parents/guardians with completing various forms.
• Serve as a backup to counsel students and parents/guardians with unusual circumstances and provide guidance about documentation needed for financial aid recalculation.
• Summarize Satisfactory Academic Progress Appeals for the Financial Aid department, prepare results for the Appeals Committee, and review final approvals with the Director of Financial Aid.
• Process all Powers awards for funding transmittal processes and deregistration lists for financial aid.
• Spot-check verifications for financial aid students and assist with Eagle internal audits for the Business Office and State Auditor.
• Manage grant programs and all institutional scholarships through AwardSpring, including counseling students through the application process and scheduling scholarship committee meetings, as designated by the Director of Financial Aid.

Administrative Support

• Work with the Director of Financial Aid to develop and carry out all administrative processes and procedures for scholarship programs, including Powers Promise, by developing and refining procedures and updating manuals.
• Assist with the annual setup of the financial aid system within Colleague.
• Support and carry out administrative processes for financial aid programs.
• Create and maintain applicable applications and ensure the availability of required financial aid forms and information.
• Maintain and update relevant data and reports for scholarship programs and applicable grants as designated by the Director of Financial Aid.
• Respond to incoming digital communications, physical correspondence, and telephone calls.
• Assist the Director of Financial Aid with the overall evaluation of the program administration.
• Ensure all scholarship disbursements are correctly entered into Colleague.
• Collaborate with interdepartmental team members to ensure file accuracy and resolve any disbursement and reconciliation errors.
• Serve as backup support for the Import to Packager process, NC REACH , Education Training Vouchers ( ETV ) (Foster Care to Success through NC Reach portal), and FELS (Forgivable Education Loans on College Foundation of NC portal ( CFNC ).
• Serve as a team member to support financial aid practices, procedures, and processes.

Additional Duties

• Assist with professional duties, such as registration, workshops, student activities, recruitment activities, assessment, committees, award ceremonies, and Commencement.
• Assist with all end-of-term student evaluation procedures (e.g., Satisfactory Academic Progress- SAP ).
• Attend virtual and in-person professional development training to carry out the role satisfactorily.
• Maintain strong knowledge of federal regulations and procedures for all financial aid programs.
• Office coverage to include evening hours as needed.

Skills and Abilities

• Develop an understanding and appreciation of the mission, history, current programs, services, and goals of Isothermal Community College.
• Professional acumen with excellent communication skills (written and oral) in a variety of settings with people from diverse backgrounds, educational levels, and age groups.
• Ability to establish, cultivate, and maintain positive, professional relationships with students, colleagues, and stakeholders
• Commitment to appreciating diversity and equitable practices designed to enhance an ever-evolving campus culture of inclusivity that values the unique perspectives of all individuals
• Strong organizational and time management skills
• Progressive knowledge and ability to operate a computer, mobile devices, internet platforms, and college-related software, including Office 365, ERP system (e.g., Colleague), and applications relevant to the role
• Working knowledge of basic accounting principles and mathematical principles
• Ability to learn rapidly, including complex federal, state, and local regulations
• Independently perform complex tasks and prioritize multiple projects requiring frequent changes in activities, troubleshooting, and analytical skills utilization
• Accuracy and keen attention to details
• Ability to use good judgment to deal fairly and confidently with all students, personnel, and stakeholders
• Ability to adapt to evolving expectations of information technology needs in a higher education environment
• Ability to work as an integral part of a team

Minimum Qualifications

Preferred Qualifications

• Experience in financial aid, preferred

Open Date

Open Date 10/13/2026

Close Date

Open Until Filled Yes

Additional Information

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at jobs@isothermal.edu or via phone at (828) 395-4200.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Cover Letter
• Resume
• Transcripts above the High School Level

Optional Documents

• Additional Transcript 1
• Additional Transcript 2
• Additional Transcript 3
• Additional Transcript 4

Rutherford Campus
286 ICC Loop Road
P.O. Box 804
Spindale, NC 28160
(828) 286-3636
TTY: (828) 288-9844

Polk Center
1255 West Mills St.
Columbus, NC 28722
(828) 894-3092

Rutherfordton Learning Center
134 Maple Street
Rutherfordton, NC 28139
(828) 286-2218

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