Part Time Navigator Support Specialist

It is the applicant’s responsibility to ensure all required documents are submitted. Applicants must submit requested information on the close date. Incomplete submissions and/or exclusions of required documents may cause an applicant to be ineligible for consideration. You may direct questions to jobs@isothermal.edu or via phone at (828)395-4200. Please see Special Instructions for more details.

Position Information:

• Full or Part Time: Part Time
• Number of Months: 12 Months
• Proposed Date of Employment: 08/24/2026
• Work Schedule: A part-time work schedule of up to 28 hours per week as determined by the supervisor is required. Occasional evenings and some weekends may be required.
• Permanent or Temporary: Permanent
• Salary Band: $15.00

Position Summary:

This position serves as a primary resource for homeschool, private school and College and Career Promise (CCP) students and their families by providing enrollment, onboarding, and student support services. Responsibilities include assisting with admissions and registration processes, maintaining student records, processing required documentation, supporting outreach and engagement efforts, and delivering responsive customer service to promote student access, success, and persistence.

Responsibilities:

• File and maintain student registration forms and related documentation.
• Process Pathway Adjustment/Justification forms by ensuring completeness, verifying attachments, scanning and uploading into Adobe Sign and/or Etrieve, and routing for approval.
• Maintain inventory of student support and enrollment materials and coordinate print shop orders as needed.
• Provide individualized support to students and families regarding enrollment, registration, documentation requirements, and college procedures, including assistance for homeschool students with transcripts and registration processes.
• Assist students with Element 451 applications, institutional account access, and system navigation during onboarding and orientation.
• Support student advising, registration, and enrollment activities as needed, particularly for homeschool and private school students.
• Assist with outreach activities, campus events, recruitment efforts, and CCP initiatives as assigned.
• Perform general administrative duties as assigned.
• Provide administrative, enrollment, and student support services for the Patriot Hub and related student support areas.
• Support students and families through enrollment, registration, and onboarding processes.
• Maintain accurate student records and process required documentation in accordance with CCP state board procedures.
• Assist with outreach and engagement activities that support student success and enrollment efforts.
• Ensure timely communication and responsive customer service to students, families, faculty, staff, and community partners.

Secondary Responsibilities:

In a secondary capacity, this position serves as a front-line resource for prospective and current students, families, and community members by providing welcoming and responsive customer service. Responsibilities include assisting visitors and callers with general information about college programs and services, directing inquiries to appropriate departments, supporting appointment check-in processes, and assisting students with institutional applications. The role also supports daily administrative operations through data entry, filing, distribution of informational materials, and maintaining an organized reception area to ensure a positive and professional experience for all visitors.

Skills and Abilities:

• Highly organized with strong attention to detail.
• Ability to interpret and apply policies and procedures accurately.
• Strong interpersonal and customer service skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and prioritise responsibilities.
• Proficiency with office technology and student information systems.
• Ability to work independently and collaboratively with students, families, faculty, and staff.

Preferred Qualifications:

• Experience in education, student services, admissions, advising, administrative support, or customer service preferred.
• Experience with Adobe Sign, Etrieve, or similar document management systems preferred.

Open Date: 08/18/2026

Close Date: Open Until Filled Yes

Additional Information:

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at jobs@isothermal.edu or via phone at (828) 395-4200.

Required Documents:

• Resume
• Transcripts above the High School Level

Optional Documents:

• Cover Letter

Rutherford Campus: 286 ICC Loop Road P.O. Box 804 Spindale, NC 28160 (828) 286-3636 TTY: (828) 288-9844

Polk Center: 1255 West Mills St. Columbus, NC 28722 (828) 894-3092

Rutherfordton Learning Center: 134 Maple Street Rutherfordton, NC 28139 (828) 286-2218