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- Tasks: Join our team as a Client Service Advisor, handling enquiries and reception duties.
- Company: Ison Harrison is a friendly, employee-owned firm that values respect and teamwork.
- Benefits: Enjoy profit sharing, health programmes, and a cycle to work scheme.
- Why this job: Be part of a supportive culture where your contributions directly impact success.
- Qualifications: Customer service experience and a positive attitude are essential; Microsoft Office skills preferred.
- Other info: Work in Leeds City Centre with no weekend shifts!
The predicted salary is between 24000 - 36000 £ per year.
Client Service Advisor/Receptionist
Job description
When we ask our employees what they value most about working for Ison Harrison we tend to get the same answer every time – the people. Ison Harrison offers a welcoming, friendly and positive environment to work in where everyone is treated with respect. Our employees are expected to work hard, but we also make sure they are rewarded for it. You take your job seriously and so do we!
We are 100% employee owned. This means our employees can influence the future of our business and play a key part in its success and profitability with an additional financial benefit through our profit‑sharing scheme. Would you like to join in, influence and benefit from our success?
Please click here to view our full list of benefits – https://www.isonharrison.co.uk/careers/benefits/
Role Outline
We are currently recruiting for an individual to join our Business Support department at our Leeds City Centre office. The position is a dual role, and the successful candidate will be splitting their responsibilities between our New Business Enquiries team and our Reception team.
This role is client focused and the successful candidate will pride themselves on delivering a professional, helpful and friendly service. Daily tasks will include answering calls from the new enquiries telephone line and reception duties.
The successful candidate will have a positive attitude, attention to detail and be a quick and accurate worker, able to follow instructions carefully while dealing with a high volume of work & calls. There will be a great deal of client contact, both face to face and on the telephone, so clear and confident communication is essential. The candidate will also be a team player with a flexible, ‘can‑do’ attitude, capable once trained of using their own initiative and working pro‑actively to meet the needs of the branch office.
Key Responsibilities
New Business Enquiries Duties
- Answering calls from the new enquires telephone line.
- Dealing with new web enquiries.
- Taking new enquiry details and accurately updating the Case Management Systems & Microsoft Teams
- Liaising with colleagues, potential clients and other parties regarding enquiries.
- Managing the status of enquiries and ensuring these are responded to in a timely manner.
- Making outbound calls to update clients on enquiry status and answer any potential questions.
- Assist in the converting of enquiries into instructions.
Reception Duties
- Answering calls for all our Branches, currently 23.
- Greeting clients on arrival and directing them to the appropriate fee earner.
- Administrative support to teams as required.
General
- Dealing with other telephone enquiries or taking messages for colleagues.
- Contribute to maintaining a safe and healthy working environment.
- Contribute to maintaining and improving office procedures.
- Any other duties which from time to time are required by the firm.
Key Skills & Knowledge – Essential
- Ability to deal with clients in a customer‑friendly and effective manner.
- Ability to deal with colleagues and other parties in a friendly, professional and effective manner.
- Excellent data input skills.
- Ability to work accurately in accordance with the requirements of the team.
- Ability to identify potential improvements to processes and to communicate them effectively to the manager.
- Ability to work under pressure.
- Ability to prioritise workload and meet team deadlines.
- Ability to work on own initiative.
- Microsoft office.
- Positive, ‘can do’ attitude and enthusiasm.
- Excellent spoken and written English to communicate effectively and produce documents to a high standard.
Experience – Desirable
- Telephone sales experience.
- Reception and/or switchboard experience.
- Experience in customer service
SALARY
Dependant on experience – please indicate your current/expected salary
LOCATION
Duke House, 54 Wellington Street, Leeds, LS1 2EE
Schedule
- Monday to Friday
- No weekends
Work Location
In person
Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification.
No agencies please
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Client Service Advisor/Receptionist employer: Ison Harrison Solicitors
Contact Detail:
Ison Harrison Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor/Receptionist
✨Tip Number 1
Familiarise yourself with Ison Harrison's values and culture. Since they emphasise a friendly and respectful environment, showcasing your own positive attitude and teamwork skills during any interactions can really help you stand out.
✨Tip Number 2
Practice your communication skills, both verbal and written. Given the client-focused nature of the role, being able to convey information clearly and confidently will be crucial in making a great impression.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as handling multiple calls or managing client enquiries. Demonstrating your ability to think on your feet and manage pressure will show that you're ready for the fast-paced environment.
✨Tip Number 4
Research common customer service challenges and solutions. Being able to discuss how you've effectively dealt with similar situations in the past can highlight your experience and problem-solving skills during interviews.
We think you need these skills to ace Client Service Advisor/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, data input, and the ability to work under pressure, as these are crucial for the Client Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Ison Harrison that appeal to you, such as their employee ownership model and positive work environment, and explain how your skills align with their needs.
Showcase Your Communication Skills: Since clear and confident communication is essential for this role, ensure that your application is well-written and free of errors. Use professional language and structure your documents clearly to demonstrate your attention to detail.
Highlight Teamwork and Initiative: In your application, provide examples of how you've worked effectively in a team and taken initiative in previous roles. This will show that you possess the 'can-do' attitude they are looking for and can contribute positively to their team.
How to prepare for a job interview at Ison Harrison Solicitors
✨Showcase Your Customer Service Skills
Since the role is client-focused, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or provided exceptional service to clients.
✨Demonstrate Clear Communication
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few scenarios where you successfully communicated with clients or colleagues.
✨Highlight Your Attention to Detail
The job requires accuracy in data input and managing enquiries. Be ready to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to double-check your work.
✨Emphasise Your Team Player Attitude
Ison Harrison values teamwork, so be sure to express your ability to collaborate effectively with others. Share examples of how you've contributed to a team environment and supported your colleagues in achieving common goals.