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For Companies At a Glance
- Tasks: Coordinate patient schedules, manage files, and ensure smooth clinic operations.
- Company: Join Isokinetic Medical Group, a FIFA Medical Centre of Excellence in London.
- Benefits: Earn £27,200 per year with career growth opportunities and a supportive team.
- Why this job: Make a difference in healthcare while developing your administrative skills in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for excellent patient care.
- Other info: Fast-paced role with a focus on teamwork and professional development.
The predicted salary is between 25920 - 30240 £ per year.
HOURS: total 40 hrs per week (1 Saturday morning per month). Shifts to be defined.
LOCATION: 11 Harley Street, London, W1G 9PF
JOB BRIEF
The role is an integral part of the Administration Team at Isokinetic Medical Group - FIFA Medical Centre of Excellence. Our thriving Sports Therapy Medical Centre of excellence is looking for a front office Patient Administrator who can take over the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organisation.
The job includes significant amounts of multi-tasking, ability to comfortably work under pressure in a fast-paced environment, a strong concept of teamwork and a compassionate and discrete attitude towards our Patients with superb time management and record-keeping skills. To ensure a smooth running of the Clinic, the Receptionists should also be confident, professional and reliable with fantastic communication and interpersonal skills.
Main Duties / Responsibilities
- Centre opening and closing.
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
- Managing daily incoming emails.
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
- Process payments.
- Provide patients with support and guidance as needed.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism.
- Adhere to policy and procedures during all activities.
- Assist with admissions/treatment as per agreed protocols.
- Complete accurate documentation and reports.
Requirements
- Innovative thinker with strong conceptual and problem-solving skills.
- Strong organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Passionate about healthcare excellence.
- Ability to handle a fast-paced environment and prioritise tasks based on importance.
- Excellent communication and problem-solving skills.
Behaviours
- Customer service attitude.
- Professional attitude and appearance.
- Attention to Detail and Accuracy.
- Results Orientated.
- Strong work ethic.
- Availability.
- Ability to resolve problems.
- Good listener and collaborative.
- Good time management skills and organised in planning tasks.
Salary preview: £27,200.00 gross per annum and career chances.
Front Office Patient Administrator employer: Isokinetic Medical Group
Contact Detail:
Isokinetic Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Patient Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those who work in administrative roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and ability to handle pressure, as these are key for the Front Office Patient Administrator role.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email expressing your enthusiasm. It shows initiative and can make you stand out from the crowd.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and any follow-up actions. This will help you manage your time effectively and ensure you don’t miss any opportunities to connect with potential employers.
We think you need these skills to ace Front Office Patient Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Patient Administrator role. Highlight your organisational skills, customer service experience, and any relevant healthcare background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare and how your skills make you a perfect fit for our team. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure your written application demonstrates your excellent communication skills. Clear, concise language will help us see how you can connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Isokinetic Medical Group!
How to prepare for a job interview at Isokinetic Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Office Patient Administrator. Familiarise yourself with the key tasks like managing schedules, handling patient information, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and staff, be prepared to demonstrate your excellent communication skills. Practice answering common interview questions clearly and concisely, and think of examples where you've successfully communicated in a professional setting. This will highlight your ability to handle the fast-paced environment.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or projects in the past. You could discuss how you prioritised tasks under pressure or implemented a system that improved efficiency. This will show that you can thrive in a busy clinic environment.
✨Emphasise Your Compassionate Attitude
As a Patient Administrator, having a compassionate and discrete attitude is crucial. Be ready to share experiences where you've shown empathy towards others, especially in stressful situations. This will reassure the interviewers that you understand the importance of patient care and can maintain professionalism at all times.
