At a Glance
- Tasks: Manage front desk operations and coordinate patient appointments in a busy medical environment.
- Company: Join Isokinetic Medical Group, a FIFA Medical Centre of Excellence.
- Benefits: Competitive salary of £27,200, career growth opportunities, and a supportive team.
- Other info: Dynamic role with a chance to work closely with healthcare professionals.
- Why this job: Be the friendly face of healthcare, making a real difference in patients' lives.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
JOB TYPE : Full-time
START DATE: 1 St September 2026
HOURS: total 40 hrs per week (1 Saturday morning per month). Afternoon/Evening shifts up to 9:00 pm. There may be a requirement for later finishing times in the future, subject to business needs.
LOCATION: 11 Harley Street, London, W1G 9PF
JOB BRIEF:
The role is an integral part of the Administration Team at Isokinetic Medical Group – FIFA Medical Centre of Excellence.
We are looking for a Patient Administrator to join our team and support the smooth running of our clinic. The role involves managing front desk operations, coordinating patient appointments and clinician diaries, assisting with patient communication, and ensuring that all administrative processes are completed accurately and efficiently.
The successful candidate will be responsible for a variety of administrative tasks, including appointment scheduling, patient records, insurance and payment processes, document management, and general office organisation. This role requires someone who is organised, adaptable, and able to manage multiple tasks in a busy medical environment while maintaining a high level of attention to detail.
As a key point of contact for our patients, the Patient Administrator should be professional, approachable, and compassionate, with excellent communication and interpersonal skills. A discreet and respectful approach is essential when dealing with confidential patient information.
The ideal candidate will be reliable, proactive, and a strong team player, working closely with doctors, physiotherapists, and the wider administration team to ensure patients receive the highest standard of care and service from their first interaction with Isokinetic.
MAIN DUTIES/RESPONSIBILITIES:
· Support the opening and closing of the clinic, ensuring all areas are prepared and daily procedures are completed.
· Welcome patients in a friendly and professional manner, complete check-in procedures, and collect any required personal, insurance, and administrative information.
· Manage incoming emails, ensuring patient and internal queries are handled efficiently and directed to the relevant team members when needed.
· Provide patients with registration forms, clinic information, policies, and any required documentation.
· Process payments and assist with any billing or payment-related queries.
· Provide patients with support and guidance throughout their journey, ensuring they feel welcomed and well informed.
· Provide professional administrative support to doctors, physiotherapists, colleagues, visitors, and patients.
· Answer telephone calls in a polite and professional manner, ensuring enquiries are managed effectively.
· Handle all patient, clinician, and company information with the highest level of confidentiality and discretion.
· Coordinate patient appointments and manage clinician diaries to ensure efficient scheduling.
· Communicate effectively with different teams within the clinic, supporting a smooth patient journey.
· Follow clinic procedures and protocols to ensure consistency and high standards of service.
· Assist with patient admissions and treatment-related administration when required.
· Maintain accurate records, update patient information, and complete administrative documentation and reports.
REQUIREMENTS:
· Innovative thinker with strong conceptual and problem-solving skills.
· Strong organizational, administrative, and planning skills.
· Ability to work under pressure and react effectively to emergency situations.
· Ability to use discretion while working with sensitive information.
· Passionate about healthcare excellence.
· Ability to handle a fast-paced environment and prioritise tasks based on importance
· Excellent communication and problem solving skills.
BEHAVIOURS:
· Customer service attitude
· Professional attitude and appearance
· Attention to Detail and Accuracy
· Results Orientated
· Teamwork
· Strong work ethic
· Availability
· Proactivity
· Ability to resolve problems
· Good listener and collaborative
· Good time management skills and organised in planning tasks
- Salary preview : £27,200.00 gross per annum and career chances
Receptionist in City of London employer: Isokinetic Medical Group
Isokinetic Medical Group is an exceptional employer located in the heart of London, offering a dynamic work environment that prioritises patient care and administrative excellence. As a member of our Administration Team, you will benefit from a supportive culture that encourages professional growth and development, alongside competitive salary packages and flexible working hours. Join us at our prestigious clinic on Harley Street, where your contributions will directly impact the quality of healthcare services we provide to our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Isokinetic Medical Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Isokinetic Medical Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Isokinetic Medical Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Isokinetic Medical Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Isokinetic Medical Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Isokinetic Medical Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Isokinetic Medical Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Isokinetic Medical Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Isokinetic Medical Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
