Sr. Business Analyst in London

Overview

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iSoftStone, Inc. is seeking a Sr. Techno-Functional Consultant (Dynamics 365 – CRM) to join our team in London, England. Remote opportunity available.

Responsibilities

• Requirement Gathering and Analysis: Engage with clients to understand their business processes, objectives, and requirements.
• Conduct detailed requirement gathering sessions through interviews, workshops, and documentation reviews.
• Analyze and document business requirements, translating them into functional specifications.
• Microsoft Dynamics Implementation: Design and implement Microsoft Dynamics solutions (Dynamics 365, AX, NAV, etc.) that meet client requirements.
• Configure and customize Microsoft Dynamics applications to align with business processes.
• Develop functional specifications and work closely with technical teams to ensure accurate implementation.
• Client Engagement and Support: Act as the primary point of contact for clients throughout the project lifecycle.
• Provide expert advice on best practices for using Microsoft Dynamics to achieve business goals.
• Conduct training sessions and provide ongoing support to ensure successful adoption of the solution.
• Project Management: Lead project planning, execution, and delivery, ensuring projects are completed on time and within budget.
• Coordinate with cross-functional teams, including developers, testers, and project managers.
• Manage project risks and issues, proactively addressing and resolving challenges.
• Quality Assurance: Conduct thorough testing of implemented solutions to ensure they meet client requirements and quality standards.
• Facilitate user acceptance testing (UAT) and gather feedback for continuous improvement.

Qualifications

• Bachelor\\\’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 7-10 years of experience as a Techno-Functional Consultant with a focus on Microsoft Dynamics.
• Solid understanding of CRM business processes (sales, customer service, case management, etc.).
• Ability to bridge business requirements with technical implementation.
• Hands-on experience with REST API integration and authentication methods (OAuth, Azure AD).
• Expertise in Power Automate (Cloud Flows) and Azure Logic Apps.
• Strong experience with C# plugins and JavaScript customization (PCF).
• Relevant certifications in Microsoft Dynamics (e.g., MB-300, MB-310, MB-320).
• Proven experience in requirement gathering, business analysis, and functional design.
• Extensive knowledge of Microsoft Dynamics 365, AX, NAV, or other Dynamics applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
• Proficiency in configuring and customizing Microsoft Dynamics applications.
• Project management skills with experience in leading complex projects.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills

• Microsoft Dynamics 365 CRM Certifications (preferred).

Additional Information

• Primary Location Pay Range: London: £46 – £50/hr
• 1099/Contractors: No benefits

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone serves 90+ Fortune Global 500 companies.

iSoftStone is committed to equal opportunity for all its employees and applicants. We do not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, veteran status, disability, political affiliation, citizenship/status as a lawfully admitted immigrant, or other protected characteristics. Reasonable accommodation will be provided for known physical or mental limitations for all otherwise qualified persons with disabilities.