Business Development Associate in London

About ISN Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Do you enjoy helping people and solving problems?If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management.The Culture At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.The Position As a Business Development Associate, you will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.Who should apply? Excellent verbal and written communication skillsBilingual proficiency in English and a European language (e.g. German, French, or Dutch) strongly preferredA customer service orientation and a passion for helping othersA desire to work with people and engage in verbal interaction over the phoneA career aspiration to start in Customer Service and progress into B2B salesProficient computer skills (Word, Excel, PowerPoint, e-mail applications)A diligence for in-depth learning of software programs and new conceptsStrong retention skills and patience for difficult troubleshooting scenariosDuties And Responsibilities Proactively service and support contractor/supplier clientsConduct training on ISN products via phone, web based and face-to-face meetingsParticipate in the implementation of sales and marketing projectsField incoming calls, handle contractor customer inquiries and troubleshoot problemsHandle client account management functions, including invoicing and collectionsProactively analyze customer service processes and bring forth ideas for continuous improvementResearch and develop various resources and reference documents for clientsRequirements Bachelor\’s degree from an accredited university and/or equivalent work experienceDesire to work in customer service and move into B2B sales within 12-24 monthsAbility to work in office at least 3 days a weekTraining At ISN, we believe in investing in your success. That\’s why we offer an 8-week training program in our Dallas, TX office that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.Onsite Requirements Ongoing: In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team. After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).Compensation Base pay of $50,000 GBP annually with opportunity to earn up to $6,875 GBP annual target incentives if targets are met. Total annual compensation up to $56,575 GBP.Start Date June 8, 2026ISN UK Benefits* 100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance

4% pension scheme matchingLong-Term & Short-Term Disability CoverageHoliday & Time Off 27 paid personal holidays (pro-rated first year)12 paid holidays

Monthly cell phone reimbursementMonthly reimbursement for Oyster cardTeam-building activities and events, including quarterly kick-off meetings and community volunteer dayMatching charitable gift programProfessional development & training opportunitiesWellness Program: Focuses on community, financial, mental, nutrition, physical and social healthBusiness casual, jeans allowedAll benefits are subject to change with notice to the employee

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