At a Glance
- Tasks: Support clients in both French and English, troubleshoot issues, and engage in sales projects.
- Company: Join ISN, a global leader in contractor and supplier management.
- Benefits: Competitive salary, comprehensive insurance, generous holidays, and professional development.
- Other info: Dynamic training programme and opportunities for career advancement in B2B sales.
- Why this job: Use your bilingual skills to make a real impact while growing your career.
- Qualifications: Fluent in French and English, customer service passion, and strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Company Overview: Transparency-One, an ISN Company, enables companies to discover, analyze, and monitor all suppliers, components, and facilities in the entire supply chain.
Where Your Language Skills Make a Difference
Are you fluent in French and English? Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth? If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management.
As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.
Who should apply?
- Excellent verbal and written communication skills in French and English
- A customer service orientation and a passion for helping others
- A desire to work with people and engage in verbal interaction over the phone
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
Duties And Responsibilities
- Proactively service and support contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in French and English (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Ability to work in office at least 3 days a week
Training
At ISN, we believe in investing in your success. That’s why we offer an extensive training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.
Compensation:
Base pay of £50,000 annually with opportunity to earn up to £6,875 annual target incentives if targets are met. Total annual compensation up to £56,575.
ISN UK Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- 4% pension scheme matching
- Long-Term & Short-Term Disability Coverage
- 27 paid personal holidays (pro-rated first year)
- 12 paid holidays
- Monthly cell phone reimbursement
- Monthly reimbursement for Oyster card
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
All benefits are subject to change with notice to the employee.
Onsite Requirements:
Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3-4 days per week on an ongoing basis.
Bilingual Business Development Associate (English & French) employer: ISN
ISN is an exceptional employer that prioritises employee growth and development, offering extensive training programs to equip you with the skills needed for success. With a vibrant work culture that values collaboration and community engagement, employees enjoy generous benefits including comprehensive health insurance, a robust pension scheme, and ample paid time off. Located in the UK, ISN fosters a supportive environment where your bilingual talents in English and French can truly shine, making a meaningful impact in the world of contractor and supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Business Development Associate (English & French)
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We think you need these skills to ace Bilingual Business Development Associate (English & French)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at ISN, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at ISN
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with ISN’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
