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- Tasks: Schedule service work and ensure top-notch customer support in a busy environment.
- Company: Join ISN Europe, a leader in customer service excellence.
- Benefits: Enjoy a company pension, free parking, and gym membership.
- Other info: Great opportunity for growth in a supportive team.
- Why this job: Kickstart your career with full training and real-world experience.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge.
The predicted salary is between 25000 - 32000 £ per year.
ISN Europe is seeking a full-time Service Controller in Cambridgeshire and Peterborough to provide top-level customer service in a busy Service Department.
Responsibilities include:
- Scheduling service work for engineers
- Liaising with the Spares Department
- Ensuring timely job completion
The ideal candidate has excellent communication skills and is comfortable with Microsoft Office.
Benefits include:
- Company pension
- Free parking
- Gym membership
Full training is provided for candidates with no prior customer service experience.
Service Scheduler & Customer Liaison employer: ISN Europe
Contact Detail:
ISN Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler & Customer Liaison
✨Tip Number 1
Make sure you research ISN Europe and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with various departments, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and tips for the interview process. It could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace Service Scheduler & Customer Liaison
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer service, make sure to highlight your communication skills in your application. We want to see how you can connect with customers and keep things running smoothly!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this position. Mention any relevant experience you have with scheduling or liaising with teams, as it’ll show us you’re a great fit for the Service Scheduler role.
Be Honest About Your Experience: If you don’t have prior customer service experience, that’s totally fine! Just let us know what skills you bring to the table and how you’re eager to learn. We provide full training, so enthusiasm goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ISN Europe
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Scheduler & Customer Liaison. Familiarise yourself with scheduling processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you resolved issues or helped customers, as these stories will demonstrate your ability to excel in the job.
✨Get Comfortable with Microsoft Office
As the job requires proficiency in Microsoft Office, brush up on your skills, especially in Excel and Outlook. You might be asked about how you would use these tools in scheduling and communication, so being prepared will give you an edge.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role. You could ask about the team dynamics in the Service Department or how success is measured for the Service Scheduler position.