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- Tasks: Provide top-level customer service and schedule installations for engineers.
- Company: Join a dynamic team in a busy Service Department.
- Benefits: Enjoy a company pension, gym membership, and health programmes.
- Other info: Full training provided; great opportunity for career growth.
- Why this job: Be part of a dedicated team ensuring smooth operations and customer satisfaction.
- Qualifications: Good communication skills and basic Microsoft Office knowledge required.
The predicted salary is between 25000 - 30000 £ per year.
Our Service Controllers provide top-level customer service, working within a busy Service Department, dealing with our customers across the UK which are made up of garages, tyre shops, body shops and MOT stations. They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied. If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity!
Purpose of the Post
To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage.
Responsibilities
- Answering incoming calls, taking messages, and re‑directing calls as required
- Nationwide scheduling of installations and service work for engineers
- Liaising with our Spares Department to ensure parts are in stock before arranging service work
- Liaising with our engineers to ensure jobs will be carried out within the time frame
- Reporting any issues with the jobs to your line manager
- Contacting customers with expected visit dates
Skills required
- Excellent telephone manner
- Basic knowledge of Microsoft Office
- Basic knowledge of Sage 200 accounts
- UK Driving licence
- An ability to prioritise and balance multiple workloads
- Customer Service experience would be desired but is not essential as full training will be given.
Job Type: Full‑time
Benefits
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On‑site parking
- Store discount
Experience
Customer service: 1 year (preferred)
Work Location: In person
Service Controller employer: ISN Europe
Contact Detail:
ISN Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, it shows you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll need to be an outstanding communicator. Role-play with a friend or family member to get comfortable with answering calls and handling customer queries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage multiple workloads. Think of examples from your past experiences that highlight your ability to keep things running smoothly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re all about teamwork here!
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about top-notch customer service, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with customers and work with our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Controller role. Mention any relevant experience or skills that match what we’re looking for, like scheduling or customer service.
Be Honest About Your Experience: If you don’t have direct experience in customer service, that’s okay! Be honest about your background and focus on transferable skills. We value enthusiasm and a willingness to learn just as much as experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about what we do!
How to prepare for a job interview at ISN Europe
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will show that you understand the importance of communication and customer satisfaction, which is key for a Service Controller.
✨Familiarise Yourself with Garage Equipment
While you may not need to be an expert, having a basic knowledge of garage equipment can set you apart. Do a bit of research on common tools and machinery used in garages, tyre shops, and MOT stations. This will help you speak confidently about the role and demonstrate your interest in the industry.
✨Practice Your Scheduling Skills
Since scheduling is a big part of the job, think about how you would manage multiple tasks at once. Prepare to discuss how you would prioritise jobs and ensure timely communication with customers and engineers. You might even want to create a mock schedule to showcase your organisational skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Service Controller role. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.