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- Tasks: Provide top-level customer service and schedule installations for engineers.
- Company: Join a dynamic team in a busy Service Department.
- Benefits: Enjoy a company pension, gym membership, and health programmes.
- Other info: Full training provided; great opportunity for career growth!
- Why this job: Be part of a dedicated team ensuring smooth operations and customer satisfaction.
- Qualifications: Good communication skills and basic Microsoft Office knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
Our Service Controllers provide top-level customer service, working within a busy Service Department, dealing with our customers across the UK which are made up of garages, tyre shops, body shops and MOT stations. They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied. If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity!
Purpose of the Post
To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage.
Responsibilities
- Answering incoming calls, taking messages, and re‑directing calls as required
- Nationwide scheduling of installations and service work for engineers
- Liaising with our Spares Department to ensure parts are in stock before arranging service work
- Liaising with our engineers to ensure jobs will be carried out within the time frame
- Reporting any issues with the jobs to your line manager
- Contacting customers with expected visit dates
Skills required
- Excellent telephone manner
- Basic knowledge of Microsoft Office
- Basic knowledge of Sage 200 accounts
- UK Driving licence
- An ability to prioritise and balance multiple workloads
- Customer Service experience would be desired but is not essential as full training will be given.
Job Type: Full‑time
Benefits
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On‑site parking
- Store discount
Experience
Customer service: 1 year (preferred)
Work Location: In person
Service Controller in Peterborough employer: ISN Europe
Contact Detail:
ISN Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Peterborough
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show us how your skills align with what we do.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll need to be an outstanding communicator. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Be proactive in your follow-up! After applying, don’t hesitate to reach out and express your enthusiasm for the role. A quick email can keep you on our radar and show us you're serious about joining the team.
We think you need these skills to ace Service Controller in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about top-notch customer service, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers and team members.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Controller role. Mention any relevant experience or skills that align with the job description, like scheduling or customer service.
Be Honest About Your Experience: If you don’t have direct experience in customer service, that’s okay! Be honest about your background and focus on transferable skills. We value enthusiasm and a willingness to learn just as much as experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISN Europe
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you’ve handled difficult situations. Be ready to share specific examples that showcase your communication skills and ability to manage multiple tasks.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their products, especially garage equipment, will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle scheduling conflicts or customer complaints. Practise your responses to these types of questions to show that you can think on your feet and prioritise effectively.
✨Show Enthusiasm and Team Spirit
Since this role involves working closely with a team, express your enthusiasm for collaboration. Share examples of how you’ve successfully worked with others in the past, whether it’s coordinating with engineers or liaising with customers.