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- Tasks: Provide top-notch customer service and schedule service work for engineers.
- Company: Join a dynamic team in a busy Service Department.
- Benefits: Enjoy a company pension, gym membership, and health programmes.
- Other info: Full training provided; great opportunity for career growth!
- Why this job: Be part of a dedicated team ensuring smooth operations and customer satisfaction.
- Qualifications: Good communication skills and basic Microsoft Office knowledge required.
Our Service Controllers provide top-level customer service, working within a busy Service Department, dealing with our customers across the UK which are made up of garages, tyre shops, body shops and MOT stations. They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied. If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity!
Purpose of the Post
- To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage.
Responsibilities
- Answering incoming calls, taking messages, and re-directing calls as required
- Nationwide scheduling of installations and service work for engineers
- Liaising with our Spares Department to ensure parts are in stock before arranging service work
- Liaising with our engineers to ensure jobs will be carried out within the time frame
- Reporting any issues with the jobs to your line manager
- Contacting customers with expected visit dates
Skills required
- Excellent telephone manner
- Basic knowledge of Microsoft Office
- Basic knowledge of Sage 200 accounts
- UK Driving licence
- An ability to prioritise and balance multiple workloads
- Customer Service experience would be desired but is not essential as full training will be given.
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Experience: Customer service: 1 year (preferred)
Work Location: In person
Service Controller in Kimbolton employer: ISN Europe
Contact Detail:
ISN Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Kimbolton
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent telephone manners, try role-playing with a friend or family member. This will help you feel more confident when answering calls during the interview process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to jump into the action!
We think you need these skills to ace Service Controller in Kimbolton
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about top-notch customer service, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can keep customers informed and engaged throughout the service process.
Tailor Your Application: Take a moment to customise your application for the Service Controller role. Mention any relevant experience you have with scheduling or customer service, and don’t forget to show your enthusiasm for working with our engineers and sales team!
Highlight Your Organisational Skills: As a Service Controller, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed competing priorities in the past. This will show us that you're ready to keep things running smoothly!
Apply Through Our Website: We want to make it easy for you to apply! Head over to our website to submit your application. It’s straightforward, and we’ll be able to review your details quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISN Europe
✨Know Your Stuff
Familiarise yourself with the basics of garage equipment and the services offered. This will not only show your interest in the role but also help you answer questions confidently, especially when discussing how you can support the engineers and customers.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Think about examples from your past experiences where you successfully managed customer interactions or resolved issues, as these will be great to share during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple workloads. You might want to prepare a scenario where you had to juggle different responsibilities, as this will highlight your ability to keep things running smoothly in a busy environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the Service Controllers face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.